Kinect on Xbox One X Not Working Anymore

Not all support issues can be fixed on the forums. Especially when it comes to something like a refund that would require more security.

The kinect will work with the One X. You just need an adapter which is nothing new. The kinect has required an adapter since the One S was released in 2016.

Indeed you just need an adapter. But the adapter is not available anymore. So in reality the Kinect is not working on a brand new Xbox One X.

The Kinect will work on the Xbox One X. It just needs the adapter. Assuming it's the right adapter, then it should work fine with Kinect games and voice commands.

https://support.xbox.com/xbox-one/accessories/kinect-adapter

The Kinect is definitely not built into the Xbox One S or X. That saleman was misinformed.

No Xbox 360 games that require the Kinect for Xbox 360 sensor are back-compatible. All Xbox One titles that require or use Kinect for Xbox One will work with Xbox One X provided the user has the required Kinect Adapter for Xbox One S/X models.

You failed to include this little tidbit from that link -

If you plan to use a Kinect sensor with Xbox One X or Xbox One S, you'll need a Kinect Adapter. For details, see
How to use an Xbox One Kinect Sensor with Xbox One X or Xbox One S.

Or you can look at this -

Compatible with everything Xbox One

https://www.xbox.com/en-US/xbox-one-x?xr=shellnav

Xbox One accessories work with Xbox One X

The Xbox One accessories you’ve got now (or have got your eye on) work with Xbox One X *2

No hassle. Just play.

*2 - Excludes the Xbox One S stand that works exclusively with the Xbox One S.

Xbox Kinect Adapter (sold separately) required for Kinect on Xbox One S and Xbox One X.

I'm not finding where they lied here regarding the compatibility.

You can voice your feature request here -
https://xbox.uservoice.com

No they wont buy it back.

I'm expecting Microsoft will as they are a decent company. But also because Microsoft states on their website (https://www.xbox.com/en-us/xbox-one-x):

Xbox One accessories work with Xbox One X
The Xbox One accessories you’ve got now (or have got your eye on) work with Xbox One X.2 No hassle. Just play.

So there are three options I believe:

1. Microsoft are scammers as the Kinect will not work on the XBox One X at all.

2. The Kinect will work without hassle on my new Xbox One X. Well this isn't true unfortunately.

3. They made a mistake, can happen, and compensate Kinect users.