Laptop freezes and cant be turned off

Discus and support Laptop freezes and cant be turned off in XBoX Games and Apps to solve the problem; Laptop freezes when i play some games for a very long period of time i will see the game screen but its frozen , cant hear sounds neither can turn off... Discussion in 'XBoX Games and Apps' started by Raul Taison Uustani, Aug 15, 2022.

  1. Laptop freezes and cant be turned off


    Laptop freezes when i play some games for a very long period of time i will see the game screen but its frozen , cant hear sounds neither can turn off the laptop

    i got no more information to type here you can ask me any information you want to hear i really wanna get it fixed i have got these issues for over 6 moths

    maybe i have downloaded anything bad ? i dont know

    :)
     
    Raul Taison Uustani, Aug 15, 2022
    #1
  2. Raul Taison Uustani Win User

    Laptop freezes and cant be turned off

    i found it ill try doing it but i got a question do you have discord or something where we can talk easyer because its hard to reply here
  3. JosefLBohorquez Win User

    Laptop freezes and cant be turned off

    Use the little image icon > upload

    But you can write your specs too

    [​IMG]
  4. JosefLBohorquez Win User

    Laptop freezes and cant be turned off

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Raul

    This started happening recently? And, is this happening with all your games or with specific ones?

    Usually a freezing PC means that your computer is under a high processing load and the CPU can't handle it
  5. JosefLBohorquez Win User

    Laptop freezes and cant be turned off

    Sorry, just as a friendly reminder. This is not a live support / 1:1 channel and as I'm not a Microsoft employee, I also have my own time.

    -----

    Now, going back to the main theme. Could be that the game is using your integrated graphics card.

    Try this to force using your GPU:

    Open Windows Settings > System > Display > Graphics > below "Add an app" double check "Microsoft Store" is selected > then click on Browse and add Mutiversus (if you downloaded it from the Store)

    If not, change instead "Microsoft Store app" and select "Desktop app" > Click on Browse and add the .exe files related to both Multiversus and Fortnite.

    Finally, once you add everything, click on each one > Options > Select High performance > Save.

    Restart your PC and give it a new try
  6. Raul Taison Uustani Win User

    Laptop freezes and cant be turned off

    okei ill reply tommorow if something have happened
Thema:

Laptop freezes and cant be turned off

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