License problem

Discus and support License problem in XBoX Games and Apps to solve the problem; So a few days ago i got a new Xbox One X. I had been playing for the last 3 years on my Xbox One . I wanted to transfer some of the games on my old... Discussion in 'XBoX Games and Apps' started by NoahJacobsen, Jan 16, 2020.

  1. NoahJacobsen
    NoahJacobsen Guest

    License problem


    So a few days ago i got a new Xbox One X. I had been playing for the last 3 years on my Xbox One

    . I wanted to transfer some of the games on my old console on to my new one by using network transfer. It took quite some time but when the games were installed i tried to launch GTA, only to be met with a message and a error code (0x803f800e). I don’t know
    where the problem lies as i have tried restarting my console and checking xbox live status

    :)
     
    NoahJacobsen, Jan 16, 2020
    #1
  2. TifaParker Win User

    License Problems

    Hello there Chocobo Rouge!



    I am sorry to hear that you're having issues with licensing with your previous DLC.



    • Once you have Transfered your Licenses as you have stated, you would need to go back into your DL History and Re-Download the content, once you do that the content should work.
    • If that doens't work, I would try and clear your cache x2, clear marketplace data in your system items in your HDD.
    • Powercycle your console, and try again
    • If all of the above does not assist you, please contact
      Customer Support in your region, they'll be able to set you up with a DRM with his a Manual License Transfer.
    • Make sure you give them the DLC or content that is not working and the GT that you purchased it under.


    Hope this helps you! Good Luck! :)





    Happy Gaming!
  3. Putrid616Flesh Win User

    Problem With Licenses

    Thanks Raett, but where can i find that "chat support"?

    I been looking on the help page but i can't find that
  4. Putrid616Flesh Win User

    Problem With Licenses

    Here is the thing.

    In my country, calling to customer service is about 2 dolars per minute, so now i don't have the money to call.

    (in this case is better and cheap to buy all the content again, because when my console "died" i called to customer service and the bill was something like 25-30 dollars)

    That's why i tried to email them, or ask here.

    Anyway, i tried to play offline, and nothing :(
  5. jawest78 Win User

    Problem With Licenses

    Did you re-download everything? That is required in order to refresh the license. It won't take long as it will only download the updated license if you already have the content on your hard drive.
  6. Smwutches Win User

    Problem With Licenses

    Is your account the only account on your console? It is the same account that purchased everything?
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License problem

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