Live Gold to XBGP ULTIMATE - Unfortunately, by the mistake, I cancelled ULTIMATE - help

Discus and support Live Gold to XBGP ULTIMATE - Unfortunately, by the mistake, I cancelled ULTIMATE - help in XBoX Sales and Promo to solve the problem; Dear Sir or Madam On 30/07/2019 I topped up my XBOX LIVE GOLD usin following code: [mod removed]. This extended my subscription till 21/12/2020. After... Discussion in 'XBoX Sales and Promo' started by GrzegorzPatulski, Aug 2, 2019.

  1. Live Gold to XBGP ULTIMATE - Unfortunately, by the mistake, I cancelled ULTIMATE - help


    Dear Sir or Madam On 30/07/2019 I topped up my XBOX LIVE GOLD usin following code: [mod removed]. This extended my subscription till 21/12/2020. After that on the same day I bought 1 month XBOX GAME
    PASS ULTIMATE which changed all my passes for this one. Unfortunately, by the mistake, I cancelled ULTIMATE pass which cancelled my LIVE GOLD that was valid till 21/12/2020. Then I paid for ULTIMATE subscription again but it says it will expire 31/08/2019
    which is not right as it should be 21/12/2020. I kindly ask you to help resolve this issue??

    :)
     
    GrzegorzPatulski, Aug 2, 2019
    #1
  2. PaperzMask Win User

    Live Gold to XBGP ULTIMATE - Unfortunately, by the mistake, I cancelled ULTIMATE - help

    Hi there,

    sorry to hear that but when u cancel ultimate subs, it cancels your every subscription which means your gold subscription is gone & there is no way to get it back.
  3. ngocphi Win User

    Live Gold to XBGP ULTIMATE - Unfortunately, by the mistake, I cancelled ULTIMATE - help

    The one time.upgrade only.but happens once so when you canxel you cancel eled it

    Also when you reupgrade for rhe second time you lose due to the 2/3 ratio conversion not thr 1/1 like thenfirst time you shouldve just kept.it
  4. XBF Diego M Win User

    Live Gold to XBGP ULTIMATE - Unfortunately, by the mistake, I cancelled ULTIMATE - help

    Hi GrzegorzPatulski,

    Thank you for letting us know that the situation was taken care of by customer support. Our Ambassadors also have provided information on what happens to your Gold Subscription when upgrading to Ultimate, and the effects of cancelling the subscription
    prematurely. We will be locking this thread since the issue was resolved with customer support. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

    Thank you again and have a great day!
  5. GrzegorzPatulski Win User

    Live Gold to XBGP ULTIMATE - Unfortunately, by the mistake, I cancelled ULTIMATE - help

    The situation was partially saved, support helped me for what I thank
  6. GrzegorzPatulski Win User

    Live Gold to XBGP ULTIMATE - Unfortunately, by the mistake, I cancelled ULTIMATE - help

    I spoke to live chat support, I described the whole situation. I gave the code from my pre-paid account and they restored my 12 months of Live Gold to me. My subscription was valid until 21.11.2020,
    but I regained only 12 months until 30.07.20. Maybe I have misrepresented the problem and I could recover the whole, but good and that. Talk to support, they can help you.
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Live Gold to XBGP ULTIMATE - Unfortunately, by the mistake, I cancelled ULTIMATE - help

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