Locked & Compromised account

Discus and support Locked & Compromised account in XBoX Accessibility to solve the problem; My account is locked and compromised and I tried unlocking it but it keeps taking me in circles, I sign in, it tells me my account is locked because of... Discussion in 'XBoX Accessibility' started by Silver_bell16, Nov 25, 2021.

  1. Locked & Compromised account


    My account is locked and compromised and I tried unlocking it but it keeps taking me in circles, I sign in, it tells me my account is locked because of some activity that I've apparently done that violates their Microsoft Services Agreement and it tells me to "aka.ms/compliancelock" to unlock my account and when I go there it gives me a brief explanation of why my account is locked and gives me a link to a form and explains the form. I already filled out the form like a month ago and nothing happened, no one got back to me.

    I tried also resetting my account but I need an email to reset it and the email that's under the account isn't mine, I'm pretty sure I got hacked because I've never told anyone the info for my account and the email that's under my account starts with a "q" and I know for a fact none of my emails start with a "q". So now I'm stuck, I've literally tried everything and nothing helps besides making me more frustrated.

    Has anyone else had this problem and actually fixed it? I'm literally desperate at this point.

    :)
     
    Silver_bell16, Nov 25, 2021
    #1
  2. ngocphi Win User

    How Do I Delete My Microsoft Xbox Live Account

    You don't as they cannot be deleted

    You have to contact support and ask for a compromised access case

    The account will be locked for the duration of the investigation 5-7 business days usually though with the pandemic it could be longer

    Also ask well any ms website to lock your accounr and mention the compromised access under account settings
  3. ngocphi Win User

    I need help with my xbox account

    do you mean someone compromised your account ?

    If so call support for an unauthorized access case

    Your account will be locked while they investigate
  4. Original Colton Win User

    Account compromised, how to lock it down?

    Get phone support to have an Unauthorized Access Investigation on the account.
  5. WishingLake4 Win User

    Account compromised, how to lock it down?

    i also have had that happen but they changed my email and password to theirs any ideas?
  6. SONIC SCREAM 07 Win User

    Account compromised, how to lock it down?

    [quote user="xX419xKILLERSxX"]

    someone has my email and pass. for xbox . but im still signed in to my account on the commputer. how do i get my account back?

    [/quote]


    Change your password for the email address that is associated with yoru gamertag.
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Locked & Compromised account

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