Locked out Account

Discus and support Locked out Account in XBoX Accessibility to solve the problem; I’ve been locked out my account since April 2nd 2020, thats 12 days now. When i try to sign in it would not let me and i was given a link to website... Discussion in 'XBoX Accessibility' started by Foeup#, Apr 14, 2020.

  1. Foeup#
    Foeup# Guest

    Locked out Account


    I’ve been locked out my account since April 2nd 2020, thats 12 days now. When i try to sign in it would not let me and i was given a link to website where i fill a form to get my account unlocked. I’ve been patient and waiting and nothing has been done.
    I put in time and spent money on my account for yall to be locking me out during this quarantine time. Im beyond annoyed and i need this issue resolved.

    :)
     
    Foeup#, Apr 14, 2020
    #1
  2. Lord Rob UK Win User

    account locked out

    Hi CRYINchitis316,

    Looking on the MS forums at people with similar issues when their xbox live account get blocked they recommend the following to unlock your account email address:

    Please follow the steps below:

    1. Click on this link. account.live.com/ResetPassword.aspx

    2. Click on the third option: I Think Someone Else is using my Windows Live ID.

    3. Select Reset your Password option.

    4. Enter the Microsoft account you are trying to recover.

    5. Enter the characters you see on the picture, and then tick on Next.

    6. Click on I can’t use any of these options.

    7. Re-enter the Microsoft account you are trying to recover. Under Where should we contact you?, Enter an email address that's different from the one you're trying to recover.

    8. Click on Next.

    If you passed, you'll get the reset link right away to your alternate email account entered on step #9. If the system needs further validation with the information you have provided on the questionnaire, it may take 24 hours.

    If you have already been through this process and its been longer than the 24 hours the I would recommend sending a tweet to @XboxSupport.

    Hope this helps

    Regards

    BoA
  3. Meerkat Matt Win User

    Locked out of an account.

    Just an update, we EVENTUALLY regained access to the account by giving the old serial number of his xbox and going through the escalation team on 2 more occasion. Suffice to say he could not access his profile for around 2 weeks of the school holiday.

    Not very impressed with this one little bit.
  4. XBF Javier R Win User

    Locked out of account

    Hello Miggy,

    We understand that you're experiencing an issue concerning an inability to sign into your Microsoft account.

    If no attempts made have resolved this case, it is suggested to utilize our
    when you can't sign in to your Microsoft account
    support article.

    Try this for us and then let us know if this helps.

    Best wishes!
  5. theawaker777 Win User

    Locked Out of Account

    Same problem here, with a differance, the email I used way back was my ISP email not a MSN one, I can now change the password but even the new password does not work!
  6. slackadelic Win User

    Locked out Account

    The form is there to allow you to answer security questions etc. that you setup when you created it.

    It should allow you to reset your password etc. Have you checked your email at all to see if you got a reset link?
Thema:

Locked out Account

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