Locked out of account

Discus and support Locked out of account in XBoX Accessibility to solve the problem; Good afternoon, For about 2 weeks ive been trying to change my password on my outlook account for my xbox. It kept saying try again later, system was... Discussion in 'XBoX Accessibility' started by Robert Nelson1, Jul 2, 2022.

  1. Locked out of account


    Good afternoon,

    For about 2 weeks ive been trying to change my password on my outlook account for my xbox. It kept saying try again later, system was temporarily unavailable. Finally after multiple attempts my account has been locked completely. I have submitted forms for get it reinstated but every single time I get an email back from Microsoft saying that we are sorry but due to whatever we can not reinstate your login. I need some help here asap, I'm paying for services that i cant use because my account is locked. Thanks.

    :)
     
    Robert Nelson1, Jul 2, 2022
    #1
  2. Lord Rob UK Win User

    account locked out

    Hi CRYINchitis316,

    Looking on the MS forums at people with similar issues when their xbox live account get blocked they recommend the following to unlock your account email address:

    Please follow the steps below:

    1. Click on this link. account.live.com/ResetPassword.aspx

    2. Click on the third option: I Think Someone Else is using my Windows Live ID.

    3. Select Reset your Password option.

    4. Enter the Microsoft account you are trying to recover.

    5. Enter the characters you see on the picture, and then tick on Next.

    6. Click on I can’t use any of these options.

    7. Re-enter the Microsoft account you are trying to recover. Under Where should we contact you?, Enter an email address that's different from the one you're trying to recover.

    8. Click on Next.

    If you passed, you'll get the reset link right away to your alternate email account entered on step #9. If the system needs further validation with the information you have provided on the questionnaire, it may take 24 hours.

    If you have already been through this process and its been longer than the 24 hours the I would recommend sending a tweet to @XboxSupport.

    Hope this helps

    Regards

    BoA
  3. Meerkat Matt Win User

    Locked out of an account.

    Just an update, we EVENTUALLY regained access to the account by giving the old serial number of his xbox and going through the escalation team on 2 more occasion. Suffice to say he could not access his profile for around 2 weeks of the school holiday.

    Not very impressed with this one little bit.
  4. XBF Javier R Win User

    Locked out of account

    Hello Miggy,

    We understand that you're experiencing an issue concerning an inability to sign into your Microsoft account.

    If no attempts made have resolved this case, it is suggested to utilize our
    when you can't sign in to your Microsoft account
    support article.

    Try this for us and then let us know if this helps.

    Best wishes!
  5. MindOfTim Win User

    Locked out of account

    You need to contact the customer support team directly, we cannot do that for you as it's against Microsoft's terms and conditions. If you have also forgot your password, try to think of any previous passwords, purchases, when the account was made as the
    more evidence you have that it is your account, the quicker they can sort things out
  6. JosefLBohorquez Win User

    Locked out of account

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today Robert

    Sorry to hear that, if Microsoft account reinstatement team is not approving your form.

    This means there's nothing you can do :c

    To cancel your service, you may need to ask your bank to freeze your card, or block incoming charges from Microsoft

    Hope ithelps, greetings from another Microsoft user!
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Locked out of account

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