Locked out of gamer tag

Discus and support Locked out of gamer tag in XBoX Accessibility to solve the problem; So frustrating, My son has been locked out of his gamer tag for over a month and about to throw this xbox in the garbage and get a PlayStation. Ive... Discussion in 'XBoX Accessibility' started by EricLibrandi, Jun 11, 2019.

  1. EricLibrandi
    EricLibrandi Guest

    Locked out of gamer tag


    So frustrating, My son has been locked out of his gamer tag for over a month and about to throw this xbox in the garbage and get a PlayStation. Ive contacted support a number of times and nobody can help. He created the profile years ago and never had
    to sign in then one day it asked him for his password which he couldn't remember and when he tried to log in to many times it locked him out. We dont have the same cell phone number we used to set it up and we tried to recover the account countless times.
    At this point he's feeling like its not even worth it to start playing games again because all his data is lost. This is a really bad system that Microsoft has created and should be fixed asap. Has anyone here been able to actually speak with someone at Microsoft
    about this and get it resolved ?

    :)
     
    EricLibrandi, Jun 11, 2019
    #1
  2. {Parity} Win User

    Locked out of gamer tag

    The only ones that can assist is
    Xbox Support
    .

    The best way to reach Live Support would be here:
    https://support.xbox.com/contact-us

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support
  3. XBF Brad A Win User

    Locked out of gamer tag

    Hello Eric,

    Thanks for coming to the forums. We recommend trying what the other ambassadors suggested. You can also try and fill out an

    escalation form
    . If the profile is on the console you own now it will be helpful. You can also try the

    lost account solution
    . There are a few things to note when doing this.

    1. Make sure to fill out the account recovery form as complete as possible. There are a few main points you want name, birthdate, purchases, gamer tag and device id.
    2. Name and birthdate are simple. It will ask if you ever made purchases, select yes than Xbox.
    3. Once it asks for gamer tag it will then ask for device ID, this can be found in settings>system>console info> Xbox live device ID. This usually starts with the letters FD.
    Hope this helps.

    Thanks,

    Brad
  4. IQuietQI Win User

    Locked out of gamer tag

    Sorry to hear about that. Are u able to log in online at Microsoft.com or are you locked out as well. I would recommend a fixing the setting on you account if u are able to get on then contact Microsoft again and see what they can help you with. Sorry
    if this don't help I'm not sure just giving you options
  5. Listed mia 510 Win User

    Inactive GamerTags

    ^ um it had to have been spelled just one letter different and you must not have noticed.

    A retired gamer tag gets a lock out for ten years. This is to ensure the user enough to too reclaim what's theirs.

    I never heard anything about a policy change and the gamer tags now never being unlocked but I would not doubt it.

    The very first gamer tags that had been canceled would most likely just barely be being unlocked.
  6. Saeleth Win User

    Gamertag Taken??

    It could be a name that is locked, or inactive. I would advise you reach out to MS Customer Support as they should be able to provide a definite answer and if it is available assist you in changing your gamer tag :)
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Locked out of gamer tag

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