Locked out of my account

Discus and support Locked out of my account in XBoX Games and Apps to solve the problem; I recently tried to login in to my zbox the other day and it said i needed to login to my profile on the website. When i did i got the message We’ve... Discussion in 'XBoX Games and Apps' started by JonBushby, Mar 3, 2021.

  1. JonBushby
    JonBushby Guest

    Locked out of my account


    I recently tried to login in to my zbox the other day and it said i needed to login to my profile on the website. When i did i got the message

    We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

    I have followed the instructions to unlock my account but i now get the following email.

    Your security is important to us
    Recently, we received several requests to gain access to ************ Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. .......

    it goes on to say next steps are i should create a new account!

    This is absolutely out of the question. I have all my games and purchases along with £450 of Microsoft Credit that i was going to use to purchase an Xbox for my son. Not to mention its also linked to Skype, Outlook, Onedrive, appcenter and visual studio online which contains years worth of work.

    Its very scary how MS is prepared to lock your account at a moments notice and deny you access to everything linked to your Microsoft Account and then be completely unwilling to help you resolve the problem.

    Im really stuck now and have no idea what to do.

    :)
     
    JonBushby, Mar 3, 2021
    #1
  2. SkippingOrange5 Win User

    Locked out my account

    It currently exists on a console and has been for the last year.
  3. Miss Portia Win User

    Locked out my account

    Hello there! Does the account currently exist on a console, or are you trying to add it to a new console?
  4. rhi the bave Win User

    locked out of my account.

    You might want to call Xbox Cusotmer Support for help with this one!
  5. Lee-1D32687A-8B6E-48 Win User

    locked out of my account

    Hey mate, sorry to hear about your troubles. Do you still have access to the email account tied to your Xbox Live profile? If so, there might be chance of changing your password and regaining access. If not, and you no longer have access to the email address,
    know the password, or know your security question, there isn't a whole lotta hope in getting access to your account. Auto Renew isn't a contract, and you're welcome to cancel it at any time. You won't be able to get a refund for time already purchased, but
    contacting PayPal and asking them to stop the automatic payments is probably your best option and there shouldn't be any repercussions from Xbox, aside from no longer being able to access Gold features, although it sounds like you haven't been able to regardless.
  6. dumbass456 Win User

    locked out of my account

    well i believe the email was deleted along time ago or i just have no idea what it is. the policy is flawed because i have ways of identifying myself as the account holder but they would rather have me tell them an email that hasn't been used in years or
    might not exist anymore. i have had many problems in the past with xbox and its always been confusing nonsense that could have been easily settled if there wasn't so much bureaucracy involved. so i believe im going to get rid of my xbox and start over with
    playstation. half of my friends have done it because they were fed up with microsoft and have had no complaints since. so microsoft you just lost another customer.
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Locked out of my account

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