Locked out of my account

It currently exists on a console and has been for the last year.

Hello there! Does the account currently exist on a console, or are you trying to add it to a new console?

You might want to call Xbox Cusotmer Support for help with this one!

Hey mate, sorry to hear about your troubles. Do you still have access to the email account tied to your Xbox Live profile? If so, there might be chance of changing your password and regaining access. If not, and you no longer have access to the email address,
know the password, or know your security question, there isn't a whole lotta hope in getting access to your account. Auto Renew isn't a contract, and you're welcome to cancel it at any time. You won't be able to get a refund for time already purchased, but
contacting PayPal and asking them to stop the automatic payments is probably your best option and there shouldn't be any repercussions from Xbox, aside from no longer being able to access Gold features, although it sounds like you haven't been able to regardless.

well i believe the email was deleted along time ago or i just have no idea what it is. the policy is flawed because i have ways of identifying myself as the account holder but they would rather have me tell them an email that hasn't been used in years or
might not exist anymore. i have had many problems in the past with xbox and its always been confusing nonsense that could have been easily settled if there wasn't so much bureaucracy involved. so i believe im going to get rid of my xbox and start over with
playstation. half of my friends have done it because they were fed up with microsoft and have had no complaints since. so microsoft you just lost another customer.