Locked XBOX Live Account - violation of Microsoft Services Agreement

Discus and support Locked XBOX Live Account - violation of Microsoft Services Agreement in XBoX Accessibility to solve the problem; Hi all, my sons account has been locked for almost 2 weeks now. When attempting to login, I end up at a screen stating to unlock navigate to... Discussion in 'XBoX Accessibility' started by D4DB0D, Sep 18, 2020.

  1. D4DB0D
    D4DB0D Guest

    Locked XBOX Live Account - violation of Microsoft Services Agreement


    Hi all, my sons account has been locked for almost 2 weeks now.

    When attempting to login, I end up at a screen stating to unlock navigate to aka.ms/compliancelock which I have done twice now and been given two different support ticket numbers to my email with no action.

    I finally worked out how to get on the phone to support today and it was the WORST customer service I have ever experienced. After lodging a request almost 2 weeks ago for my sons account being locked I hear nothing back. I cannot access his account or access
    a reset password or anything I decide to use the call option for support. I get told by the operator overseas there is an issue with their system and to call back in 2 hours. That was after listening to her and her colleagues laugh and chat while my call was
    just sitting there before she answered the phone. Disgraceful.

    Any suggestions on how I get this moving quicker? Of course my son plays Fortnite and doesn't have access to his account as it is permanently linked!

    :)
     
    D4DB0D, Sep 18, 2020
    #1
  2. dempup Win User

    Locked XBOX Live Account - violation of Microsoft Services Agreement

    Hi there.

    Thank you for reaching out to the forum. I am sorry to hear that you have been having issues with you account. Here at this forum we are not able to do anything about bans and suspensions, but You can view and submit a request for a case review of
    your ban here:

  3. adriangajewski2 Win User

    Account temporary blocked

    It says: Your account has been locked

    We've detected some activity that violates our Microsoft Services Agreement and have locked your account.
  4. RandyAU93 Win User

    How?

    If each reported message is in violation of the Xbox Live Code of Conduct and/or the Microsoft Services Agreement, then it would appear to be possible. If the message isn't in violation, it won't result in a suspension.
  5. k1Helix z Win User

    Enforcement Violation of the Microsoft Services Agreement

  6. {Parity} Win User

    Enforcement Violation of the Microsoft Services Agreement

    That is odd. I just tried the link and it worked. You should have received an email too.
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Locked XBOX Live Account - violation of Microsoft Services Agreement

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