Logging into my account on a new xbox has created a new account on the same email

Discus and support Logging into my account on a new xbox has created a new account on the same email in XBoX Accessibility to solve the problem; I logged into my account using the correct email and password and it created a new account on the new xbox instead of logging in, so now I have 1 email... Discussion in 'XBoX Accessibility' started by charlotteOreo, Sep 21, 2022 at 7:52 PM.

  1. Logging into my account on a new xbox has created a new account on the same email


    I logged into my account using the correct email and password and it created a new account on the new xbox instead of logging in, so now I have 1 email and 2 acounts linked to it, the main one cannot be accessed as now it only logs me into the newly created one, I stay logged into the old account on my old xbox and has the same email associated with it

    :)
     
    charlotteOreo, Sep 21, 2022 at 7:52 PM
    #1
  2. Georges C. Win User

    Logging into my account on a new xbox has created a new account on the same email

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello charlotteOreo, Xbox can't merge accounts, by its description it looks like you have two accounts on your console, or at least added the new account to the console.

    You added the old account to the console and then tried to remove the new one?

    I'll be waiting for your reply.
  3. FLC Matador Win User

    Can't connect to my second account

    My email address was connected to a different account. I switched the emails connected to that account. I then created my new gamertag from the email I disconnected from that account and created my new account. I then went back and closed the extra account
    and now I can't log into my new account. Can anyone help?
  4. Gamer Nostalgia Win User

    Microsoft unwilling/unable to delete Live ID & Gamertag

    I've actually had a random gamertag (Xbox LIVE account) associated to a Hotmail/Outlook LIVE email address when I created it.

    .

    Surely you should be able to log into the new account that was created when you created the new Outlook email address.

    Change the email address associated with that new account, freeing up the new Outlook email address that you created.

    Change the email address of your CURRENT Xbox LIVE ID to that new Outlook email address. Doing all that while on the computer, should still have that same Outlook email assigned to your phone, ON your phone. I don't have a Windows phone but that's basically
    what I had to do when it messed up on my new Windows 8 laptop.

    .

    However, with the new local currency that Microsoft has switched to, changing the LIVE ID associated with a gamertag MIGHT remove all remaining funds off the account.
  5. heineken21 Win User

    Xbox 360 Problem with Credentials Error 80151103

    Thank you for your reply. Bummer this is such a problem.

    Happy to report, after a couple hours of doing all the things you see online to fix this issue (change password, 2FA, cache clear, etc), I was able to get logged in. I created a new email account (gmail, not that the brand matters) and a new xbox account/profile (using the 360). Initially that was also denied, but I noticed MS sent me an email to validate my email address on the account. Using my PC I validated the email on the new account. I then tried to create the same account again on the 360 and this time it worked. I then logged out of the new account and tried to log in to my old account. It worked! Getting a successful login using a new account must have knocked something loose to make way for my old account.

    Hope this helps some other frustrated folks out there.
  6. DanielWhaley Win User

    Xbox Live account

    I have 2 xbox live accounts. I think you have to go to account settings select update, goto email address and change it there. Now what i did was create my new email from a computer then went to xbox live, i logged in old email went to account settings changed
    to new emai then logged into my xbox,
Thema:

Logging into my account on a new xbox has created a new account on the same email

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