Login issues

Discus and support Login issues in XBoX on Consoles to solve the problem; I tried logging onto my Xbox live after changing my password. I typed in the new pass word and now it shows a code saying that I have the wrong... Discussion in 'XBoX on Consoles' started by WDuma, Aug 7, 2014.

  1. WDuma
    WDuma Guest

    Login issues


    I tried logging onto my Xbox live after changing my password. I typed in the new pass word and now it shows a code saying that I have the wrong account. I logged onto the Microsoft account and what not using the same information. What do I need to do to
    fix this?

    :)
     
    WDuma, Aug 7, 2014
    #1
  2. hurba
    hurba Guest
    Login Issues

    I cant loggon to the rewards program with my microsoft account.

    I'm already registered.
     
    hurba, Aug 7, 2014
    #2
  3. Relnah
    Relnah Guest
    login issues

    Check this thread,
    forums.xbox.com/.../3734406.aspx


    Specifically the post by CloadStrife 900.

    Some steps you have already done, but there are some more to try.

    Hope this helps.

    Have a great day!
     
    Relnah, Aug 7, 2014
    #3
  4. Login issues

    Hey there, WDuma! I went ahead and split you from that other thread to get you some individual help.

    When you log into your Xbox, does it give you an error code other than the message saying you have the wrong account? This can help us figure out exactly what you're running into so we can get you the proper steps to resolve this.

    Looking forward to your reply! Login issues :D
     
    Misses Quinzel, Aug 8, 2014
    #4
  5. Relnah Win User

    login issues

    Check this thread,
    forums.xbox.com/.../3734406.aspx


    Specifically the post by CloadStrife 900.

    Some steps you have already done, but there are some more to try.

    Hope this helps.

    Have a great day!
  6. VisageOfAnAngel Win User

    Login issues

    Do you live in a country where Xbox LIVE isn't supported? Are you over 18?
  7. MS Win8 Games Win User

    login issue

    Hello SortingYapper21,

    I'm sorry you're having this issue. Can you confirm if you've updated your App with the latest updates? If you need assistance in how to update your app, please reply here to let us know. If you've take all the App updates and are still having an issue,
    the issue will be reported to our production team to see if we can reproduce and investigate it.

    Thank you,

  8. Misses Quinzel Win User

    Login issues

    Hey there, WDuma! I went ahead and split you from that other thread to get you some individual help.

    When you log into your Xbox, does it give you an error code other than the message saying you have the wrong account? This can help us figure out exactly what you're running into so we can get you the proper steps to resolve this.

    Looking forward to your reply! :D
  9. BriceMcMillan Win User

    login issues

    Hey There DBD Kitty,

    sorry to hear your having some issues, Lets see if we can't get you squared away..

    Problem

    You see the following error message and code when you try to sign in to Xbox LIVE:

    Sorry, Xbox LIVE profiles can't be downloaded right now. Please try again later.


    Status code 80151011

    This may indicate a problem with your profile.

    Solutions
    Solution 1: Did you recently sign up for two-step verification?
    If you recently turned on two-step verification, you may not know how to sign in to apps or devices that don't accept security codes. Some apps (like the mail apps on some smartphones) and devices (like the Xbox 360) can't prompt you to enter a security
    proof when you try to sign in. If you get an incorrect-password error with an app or device, you'll need to create a unique app password to sign in. After you sign in with your app password, you're all set to use that app or device. You’ll use this new app
    password to sign in to your device instead of using your Microsoft account password.

    You'll need to create and sign in with an app password once for each app or device that can't prompt you for a security proof.

    1. Sign in to your Microsoft account.
    2. Under Password and security info, tap or click Edit security info.

      If you're prompted for a security proof, enter it and tap or click Submit.
    3. Under App passwords, tap or click Create a new app password.

      A new app password is generated and appears on your screen.
    4. When you’re prompted for your Microsoft account password on your Xbox console, enter the app password that you created online.

      After you sign in with your app password, you're all set to use that app or device. You will use this new app password to sign in to your device instead of your Microsoft account password.

    Solution 2: Verify your Microsoft account security information

    Follow these steps:

    1. Visit Microsoft account. If you forgot your password or it doesn’t work,
      reset your password.
    2. Click Edit security info.
    3. Verify your security information. For example, verify the Phone number, Alternate email address, and
      Security question information.
    4. Sign out of your Microsoft account, and then sign in again.
    5. Try to sign in to Xbox LIVE again.
    Solution 3: Clear the system cache

    1. Press the Guide button on your controller.
    2. Go to settings and select System Settings.
    3. Select Storage or Memory.
    4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
    5. Select Clear System Cache.
    6. When prompted to confirm storage device maintenance, select Yes.
    Solution 4: Move and then redownload your Xbox LIVE profile

    Note If you want to use a USB flash drive or a USB hard drive to complete these steps, you must format the USB flash drive or USB hard drive for Xbox storage. (See
    USB flash drive support for Xbox 360
    .)

    1. Move your profile to a USB flash drive or USB hard drive. To do this, follow these steps:
      1. Plug the USB flash drive into your console.
      2. Go to settings and select Storage.
      3. Select All Devices.
      4. Select Profiles, and then select your gamer profile.
      5. Select Move.
      6. Select the Memory Unit that you want to move your profile to.

        Note A Memory Unit can be a USB flash drive, a USB hard drive, or the Xbox 360 Hard Drive. Be sure that you move the profile to a USB flash drive or a USB hard drive.
      7. Remove the Memory Unit from your console.
    2. Redownload your profile. For information, see
      Download, move, or delete your Xbox LIVE profile
      .
    Solution 5: Reset your Xbox 360 console

    To reset your Xbox 360 console, follow these steps:

    1. Press the Guide button, and then select Turn Off Console.
    2. Turn on your Xbox 360 console.
      Note If you are using an Xbox 360 Wireless Controller, you can turn on the console by using the
      Guide button on the controller.
    Solution 6: Delete and then redownload system updates

    To delete and then redownload the system updates, follow these steps.

    Note These steps delete system updates that are installed on your Xbox console.

    1. If necessary, follow the steps in the Move and then redownload your Xbox LIVE profile section (Solution 3, above) to move your Xbox LIVE profile.
    2. Press the Guide button, and then select Xbox Home.
    3. Select settings and then System.
    4. Select Storage.
    5. Highlight your storage device (but do not press A to select it).
    6. Press the following buttons:
      1. Left bumper
      2. Right bumper
      3. X button
      4. Left bumper
      5. Right bumper
      6. X button
    7. On the Delete System Update screen, select Yes.
    8. After your Xbox console restarts, select OK to download and install the system update.
    9. After the system update is installed, redownload your Xbox LIVE profile and try to sign in to Xbox LIVE.
    Hope this helps
Thema:

Login issues

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