Losing Xbox Live over Game Pass Ultimate, especially upon cancelling Ultimate

Discus and support Losing Xbox Live over Game Pass Ultimate, especially upon cancelling Ultimate in XboX Insiders to solve the problem; I Switched to Game Pass Ultimate yesterday for $2 special and my Xbox Live expired today, September 8th, 2019, instead of February 2020 with Game Pass... Discussion in 'XboX Insiders' started by /u/RichardT1975, Sep 9, 2019.

  1. Losing Xbox Live over Game Pass Ultimate, especially upon cancelling Ultimate


    I Switched to Game Pass Ultimate yesterday for $2 special and my Xbox Live expired today, September 8th, 2019, instead of February 2020 with Game Pass good through April 2020. I cancelled Game Pass Ultimate, yet still had no Xbox Live added back onto my subscription time lost. In confusion, I bought 1 year Xbox Live prepaid card, sure I had made an error and then a message notifies me that if I continue I will only be given 4 months Xbox Live. I never realized Ultimate meant both Xbox Live and Game Pass and figured it surely a tier to more free game through Game Pass Ultimate. It says Game Pass, not Xbox Live Ultimate. Then I cancelled Ultimate to which my months left on Xbox Live were not restored until a chat with Technical Support who kindly restored my Xbox Live to March 2021 instead of October 2020. Yet, I could not be given my 2 weeks left I had of Game Pass as it was under the 1 month minimum to restore it's subscription.

    I believe 2 things need to happen, the name changed to Xbox Live Ultimate so ppl understand it's not a tier level of Games you get for free or reduced prices and an automatic restore of months originally left on Xbox Live. No subscription should ever alter Xbox Live services as children know no better this Ultimate is taking away their online game access with parents none the wiser getting additional charges to their credit card for Xbox Live which is needed for online games. An alteration should be made when upgrading to Ultimate that additional funds be added for the conversion to Xbox Live and Game Pass together instead of Months of Xbox Live taken away from their subscription.

    This is a marketing technique to leave unrestored months of Xbox Live so parents feel they need fund their children's Xbox Live believing it has simply been the year since last renewed, not knowing they need to chat with Technical Support to get those months back. No Game Pass is worth more than Xbox Live as Xbox Live is essential to all Microsoft online gaming and Game Pass is simply a game for reduced pricing or free. It is much better just a couple games go away with Game Pass expiring than all the child's online gaming throught Xbox Live expiring as the parent hears the upset child they can't play their games anymore and the parent's investment deemed worthless is incentive for the parent to just pay the new subscription fee so the child has online priviledge instead of investigating the matter any further as I did for my son's Xbox Live subscription. This Ultimate shouldn't take away from Xbox Live months of service left for the games online support for any other subscription.

    submitted by /u/RichardT1975
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    /u/RichardT1975, Sep 9, 2019
    #1
  2. Njal the Blue Win User

    Xbox Game Pass Ultimate

    In short, once you have converted to Game Pass Ultimate, your Xbox Live Gold will be converted to Game Pass Ultimate. If you cancel, you will lose that converted Xbox Live Gold.
  3. Smwutches Win User

    Does canceling regular Xbox gamepass delete your Xbox live subscription?

    If it's just regular game pass and not Ultimate game pass, then it is separate from Live and you will not lose Live if you cancel game pass.
  4. Njal the Blue Win User

    Cancelled my game pass ultimate but cancelled my 12 month xbox live gold

    It states that once your Xbox Live subscription has been converted to Game Pass Ultimate days, you can not revert the Xbox Live back and that by cancelling you will lose your Live Gold. You can not get a refund and nobody in the forums can do such.

    This is taken from the FAQ's about Game Pass Ultimate

    How do I manage or cancel the Xbox Game Pass Ultimate plan?

    You can cancel Game Pass Ultimate membership at any time: Sign in at
    account.microsoft.com/services
    . Under Xbox Game Pass Ultimate, select
    Payment & Billing
    , then Cancel. You’ll have an option to end your subscription on its expiration date. Depending on your subscription’s status, you may also have an option to end it immediately with a refund of the price you paid for
    Ultimate only. Please note, the upgrade of any prepaid time cannot be reverted to Xbox Live Gold or other Xbox Game Pass plans and is not eligible for refund.

    https://support.xbox.com/en-US/bill...ultimate-faq#506a8eac93ed49b69f17c16a5a537949
  5. GroundOregano94 Win User

    xbox live vs game pass

    If you want just game pass for them, one account must buy the game pass and be set as homebox. Then they can share game pass as same as live. But only on one console. College mentioned game pass ultimate. It is a good option. If you sign for ultimate,
    they will have a month or two of ultimate, and all they Live converted to ultimate. For example. If you buy 2 months ultimate (there is an offer for 2 bucks now) and they have 5 months of Live, they will get 7 months of Game pass ultimate that includes game
    pass. Live, and game pass for pc. If you buy with auto-renewal option, they will get one more month. If you don't like it, just wait for the period to pass, and then return to Live and game pass. Never cancel Ultimate, because you will lose remaining Live
    time. There is no family pass.
  6. Buachaill Dona Win User

    Ultimate

    Hi there,

    Once you upgrade to Ultimate all your remaining gold and or game pass is auto converted to ultimate and canceled. DON'T cancel Ultimate or you lose everything, just turn off auto renew instead my friend.
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Losing Xbox Live over Game Pass Ultimate, especially upon cancelling Ultimate

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