Loss of Games after Update

Discus and support Loss of Games after Update in XBoX Games and Apps to solve the problem; Why does my daughters Games with Gold downloads seem to have disappeared from her list after update and now she cant get them back. Xbox help line have... Discussion in 'XBoX Games and Apps' started by AdamGordon2, Jun 29, 2020 at 9:02 PM.

  1. AdamGordon2
    AdamGordon2 Guest

    Loss of Games after Update


    Why does my daughters Games with Gold downloads seem to have disappeared from her list after update and now she cant get them back. Xbox help line have accused her of not having had them and of being a liar.

    :)
     
  2. Nanda✨ Win User

    Loss of Games after Update

    Hello,

    Do you have an Xbox Live Gold subscription? If so, is it still active?

    If it isn’t, your daughter won’t be able to play the games she’s downloaded through Games With Gold until the Xbox Live Gold subscription is renewed.

    Best regards!
  3. AdamGordon2 Win User

    Loss of Games after Update

    Unknown Update daughter informed that it had updated. X Box live not active on system at the moment but loss should not have been down to that. Have tried subscription renewal some have appeared but not all. Thanks for response it may answer in some way
    the issue.
  4. Socerest Win User

    Loss of Games after Update

    Hello,

    Can you please say what "update" this was. This seems to me that your (or your daughters) Xbox Live has expired. You may have to renew.

    Best Regards,

    Vince
  5. luissolid Win User

    Loss of Games after Update

    Hello! Welcome to the forums ! First you have a active Xbox Live Subscription? Are you using the account that have the Xbox Live Gold?

    Regards!
  6. WeepySaucer9404 Win User

    Loss of Games after Update

    If you do have an active Xbox live subscription , maybe try logging out and logging back in?

    Or try a reboot where you hold down the power button for 10 seconds then wait about a minute abd turn it back on.
Thema:

Loss of Games after Update

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