Lost account and subscription still renewing

Discus and support Lost account and subscription still renewing in XBoX Sales and Promo to solve the problem; 3 to 4 years ago I signed up for a Microsoft account on an Xbox one S and since then the power supply of the console has died and its Xbox gold... Discussion in 'XBoX Sales and Promo' started by WhichDom, Feb 18, 2021.

  1. WhichDom
    WhichDom Guest

    Lost account and subscription still renewing


    3 to 4 years ago I signed up for a Microsoft account on an Xbox one S and since then the power supply of the console has died and its Xbox gold subscription is still renewing and I'm not sure how to cancel it. The account was called Dre4do

    Any help would be wonderful,

    :)
     
    WhichDom, Feb 18, 2021
    #1
  2. WhichDom Win User

    Lost account and subscription still renewing

    I meant to say we created an email on the Xbox which has since been forgotten. And the Xbox is broken and doesn't have a warranty anymore
  3. Smwutches Win User

    Lost account and subscription still renewing

  4. sebas shady Win User

    Xbox gamepass ultimate vencido[Xbox game pass ultimate vencido]

    I do not understand ... then I have to wait for it to renew? and when it was renewed ... they took money from my card and it still keeps asking me to renew that subscription, I'm scared that I lost that money and the subscription won't be renewed
    ... I want the subscription renewed or my money ... it is incredible that this happens, because I took that charge if it was not going to be renewed
  5. iHaveHobbitFeet Win User

    removing payment method

    No. Whatever remaining subscription time is left on the account will still be there. If there isnt any other payment options on thr account with auto renew the account will just renew to a silver membership once the remaining membership is gone
  6. BeastBadshah Win User

    Unable to cancel subscription that automatically renewed without my knowledge

    To cancel and stop renewal charges for any Xbox subscription, such as an Xbox Live Gold subscription, an Xbox Game Pass, or EA Access, you need to do so online.

    Important


    How to cancel your Xbox subscription online

    You can cancel your Xbox subscription either immediately or by stopping automatic renewal. If you cancel immediately, you’ll also lose access to the subscription service at the same time. If you stop automatically renewing your subscription, you can continue
    to use the service until it expires.

    To cancel your Xbox subscription immediately, go to Cancel or turn off recurring billing for a
    Microsoft subscription
    and follow the steps under Cancel.

    To stop automatically renewing your subscription, go to Cancel or turn off recurring billing for
    a Microsoft subscription
    and follow the steps under Turn off recurring billing.

    Need additional help canceling your Xbox subscription?

    If you're having problems canceling your Xbox subscription, review the following info before contacting support.

    I already canceled my Xbox subscription, but I was still charged for it

    If you were charged after you canceled your Xbox subscription, this likely indicates you had a pending balance for the current subscription time when you turned off auto renewal. If you canceled the subscription, you won't be charged again.

    I don't see any option to cancel my Xbox subscription when I sign in.

    If you sign in to your Microsoft account and see an option to Renew but not to Cancel, you've already turned off auto renewal and won't receive additional charges.

    I don't see any Xbox subscriptions when I sign in, but I still have a charge for an Xbox subscription.

    If you don't see any subscriptions listed when you sign in to your account, make sure that you're signed in to the correct Microsoft account. If you're not sure what Microsoft account you're using for your Xbox subscription, use the Lost
    Account Solution
    or the Lost Password Solution
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Lost account and subscription still renewing

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