Lost account info

Discus and support Lost account info in XBoX Accessibility to solve the problem; Hi, I bought a new device. Downloaded a few games, 2 weeks later I realised it was faulty and has to return it. I received my new device yesterday... Discussion in 'XBoX Accessibility' started by HaimMaymon, Jul 20, 2019.

  1. HaimMaymon
    HaimMaymon Guest

    Lost account info


    Hi,

    I bought a new device. Downloaded a few games, 2 weeks later I realised it was faulty and has to return it.

    I received my new device yesterday but I cannot remember the account details (name and password). I tried to follow all the instructions but nothing worked. I have the dates of when I bought the games and created the account if that helps. Can you please
    assist me with recovering my account? Thanks.

    :)
     
    HaimMaymon, Jul 20, 2019
    #1
  2. PalmettoBling Win User

    Lost account info

    You made a few purchases, so you had a payment option tied to your account, and they would have sent an email with that purchase to your Microsoft Account. So search your email for an order confirmation, then you'll have the email address of your Microsoft
    account and can
    reset your password here.
  3. denis97g Win User
  4. GIIDFIRE Win User

    older account and lost info

    i have the last 3 month cards i bought and thats not enough
  5. Mister Gwyther Win User

    older account and lost info

    Hey there Fire! I'm afraid if you are unable to recover your account through the website or by contacting phone support, then we won't be able to provide any different help here on the forums. We take account security very seriously, and if you cannot satisfactorily
    prove ownership of the account, it can't be given to you. I hope this helps clear things up, thank you.
  6. GIIDFIRE Win User

    older account and lost info

    so ur saying an account i had for over 6 years im kinda screwed with, i understand the security messures in all but they should have a physical thing u can send, like a photo copy of ur id, due to time i lost most of my info and i had to make a second account
    to get on forums, this is clearly a problem and they need to do something about it, i mean im on my account right now on internet explorer on my 360 and my security question isnt what i thought it was... so not buying the next consle
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Lost account info

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