Lost Device Support For Google Fiber After June Update.

Discus and support Lost Device Support For Google Fiber After June Update. in XBoX Games and Apps to solve the problem; I'm not sure if this is in the right forum, but I downloaded the June update this morning and ever since, my XBOX ONE has stopped communicating with my... Discussion in 'XBoX Games and Apps' started by Sir JBizzle, Jun 4, 2014.

  1. Sir JBizzle
    Sir JBizzle Guest

    Lost Device Support For Google Fiber After June Update.


    I'm not sure if this is in the right forum, but I downloaded the June update this morning and ever since, my XBOX ONE has stopped communicating with my Google Fiber TV Box (GFHD100). Whereas before the update, I could use Smartglass and Kinect commands to
    control it. I'm not sure if Google changed it's code or if this was attributed to the new update. Any help I can receive would be greatly appreciated. Thanks!

    :)
     
    Sir JBizzle, Jun 4, 2014
    #1
  2. Google Fiber?

    Hey guy,

    We have a bug filed on this issue and we're working to get Google into our data. There are thousands of TV providers across the United States, so feedback like yours helps to make sure that we get all providers and guide data into the database.
     
    JT Kimbell [MSFT], Jun 4, 2014
    #2
  3. Google Fiber

    Strangely enough, this has been working for a few days now. The moments when I can tell a normal disconnect would happen, there is a temporary lag, but then the game resumes. This didn't completely resolve the problem, but has changed it from game breaking
    to more of a frequent annoyance. Thanks for the suggestion. I'll mark this as the solution and come back if the situation worsens again.
     
    Mr IRogers Jr, Jun 4, 2014
    #3
  4. JT Kimbell [MSFT] Win User

    Google Fiber?

    They are actually 2 completely separate workstreams and processes for those. We have our device database and partners and our guide data and partners and they work independently from each other. There are places they cross (set top boxes), but many places
    they don't (TVs, AVRs, etc).
  5. XBF Diego M Win User

    Google Fiber

    Hey there Mr Rogers,

    I'd be happy to provide some input.

    As an Xbox One X owner myself, I have personally experienced some intermittent connection problems hardwired as well. Generally basic troubleshooting does the trick, but does not solve the problem entirely.

    I have seen a small amount of users also experiencing similar issues with the Xbox One X hardwired. What you describe is very similar to what happens to mine, a brief disconnection and then everything automatically goes back to normal. However, that's enough
    to boot you from multiplayer and in some cases makes the game close due to the entitlement not being recognized for that brief time.

    By any chance would you happen to be enrolled in the Xbox Insider program? I've thought about that could be the cause as the preview update builds may have some issues included in them and I was enrolled in the program for a few months before I left the
    program.

    I would suggest trying a
    soft factory reset
    to reset your Xbox to factory defaults,
    but before you do that make sure you know for sure your login information as the reset does remove the accounts form your Xbox and you will need to re-download them.

    Even if you aren't in the Insider Program, you may still report a problem on your Xbox by downloading the

    Xbox Insider Hub
    app and report the problem from the quick shut down menu by holding down the Xbox button on the controller. I have reported the problem myself and highly recommend you do so as well to get more cases sent to Microsoft.

    I hope this helps!
  6. XBF Brad A Win User

    Google Fiber

    Hello Mr lRogers

    Sorry for the issue you having with connection. Want you to try something not ordinarily posted.

    Go to Settings>network>network settings>advanced settings> alt mac address> clear and restart.

    All this does clears network settings let it get fresh when it reboots.

    Hope this works let us know.

    Thanks

    brad

    Xbox forum Team
  7. Mr IRogers Jr Win User

    Google Fiber

    So this time I got an error message stating:

    "Do you own this game or app? If you have a game disc, insert it now. If you bought this online, make sure you're signed in to Xbox Live. If you don't have rights for playing it, you'll need to get it at the Microsoft Store. (0x803F8001)."

    I had the command prompt on my PC pinging the Google website and there was no change to the output. Again both my PC and my Xbox One X have wired connection to my network. So I'm guessing this confirms that the problem is on the Xbox side.
  8. KickAssNSassy Win User

    Google Fiber?

    This is the response I received from MS Xbox support

    My name is Carl with the Xbox Customer Care Advocacy Team. Thank you for contacting us with your request to include Google TV as part of the Xbox One experience. I understand that there will be a major shift in your providers where you are.

    I've forwarded your request along to my product team for review. I cannot say when or if they will consider including an alternate service but I have made sure they are aware of your request. If your provider does not currently appear on your list, or
    you watch broadcast TV only, select Broadcast TV and then continue.

    Thank you for your patience and understanding. I will be closing this service request at this time and I hope you have a wonderful day!

    Sincerely,

    Carl

    Xbox Customer Care Advocacy Specialist

    Customer Advocacy & Exceptions Management Team
Thema:

Lost Device Support For Google Fiber After June Update.

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