Lost Email & Password

Discus and support Lost Email & Password in XBoX on Consoles to solve the problem; My son was playing on his Xbox One without any issues. The next day he couldn't login into his account! It was set-up to be automatic with his... Discussion in 'XBoX on Consoles' started by Missy Beap, Feb 20, 2020.

  1. Missy Beap
    Missy Beap Guest

    Lost Email & Password


    My son was playing on his Xbox One without any issues. The next day he couldn't login into his account! It was set-up to be automatic with his controller, he tried to login manually but it would not let him, it would just bring
    him back to the main menu. We rebooted the console several times and when it was time to put in his account it wouldn't let him enter anything then it would take him into the next step.

    To make matter worst, he miss wrote his email and password on the book!

    Has anyone have an idea on what to do?

    :)
     
    Missy Beap, Feb 20, 2020
    #1
  2. Missy Beap Win User

    Lost Email & Password

    Tks for the quick reply, will call in tomorrow. He also tried to create a new account but the system would not let him sign in under any another account.

    .
  3. XBF Eladio M Win User

    Lost Email & Password

    Thank you for taking the time to reply to this thread.

    You will need to be signed into a Microsoft account in order for you to be able to request a call back.

    Since you don't have the necessary info to sign into your account, its recommend that you use an alternate account or

    create a Microsoft account
    in order to be able to request a call back.

    Once you get in-touch with an agent, you should still be able to request assistance for recovering your account.
  4. xJCplDxSHESHO Win User

    Lost Email & Password

    I hope and this link can help you.
  5. XBF Chris J Win User

    Lost Email & Password

    Hello Missy Beap,

    Thank you for posting here on the Xbox forums. We understand that you were experiencing issues that led to performing a factory reset on the console, but now the email and password are incorrect when attempting to load the profile on to the Xbox One. Is
    this correct? In this case, we would recommend getting in contact with an Xbox support agent. As long as you know the gamertag, and can verify the account through the standard process, they should be able to help you out. I'll also leave a few links that may
    be of assistance for you here.

    Xbox Support - Contact Us

    Find your Microsoft account email address

    Forgot Microsoft Account Password | Microsoft Password Reset

    Hope this helps!
  6. KindGryphon Win User

    Lost email & Password

    You will need to contact Xbox customer support and prove to them that the account is yours by whatever verification methods they require.
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Lost Email & Password

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