Lost Game progress after changing account alias

Discus and support Lost Game progress after changing account alias in XBoX Accessibility to solve the problem; Hello folks from Microsoft, After changing my account alias (e-mail that is used to log in) i lost completely all my Xbox games progress. The funny... Discussion in 'XBoX Accessibility' started by Fabricio7p, Aug 28, 2019.

  1. Fabricio7p
    Fabricio7p Guest

    Lost Game progress after changing account alias


    Hello folks from Microsoft,

    After changing my account alias (e-mail that is used to log in) i lost completely all my Xbox games progress. The funny thing is that my accomplishments are still there but when i log in Forza Horizon 4 for exemple it always starts a new game.

    :)
     
    Fabricio7p, Aug 28, 2019
    #1
  2. TRAPOUL80 Win User

    Lost Game progress after changing account alias

  3. Zero420override Win User

    Lost Game progress after changing account alias

    Did you only change the associated E-mail, or the entire account?
  4. AquarrzSudnnym Win User

    Lost Game progress after changing account alias

    This support Cloud game saves FAQ may assist you to troubleshoot your issue.

    Were you connected to the Network when playing and saving progress?
  5. XBF Leo G Win User

    Sostituire email al Xbox -[Translation - Replace email to Xbox]

    Hello!

    Thank you for keeping up with us. The progress for all your games is tied to a specific account. If you change the alias of the Microsoft account, it does not affect the game progress you have made with that account. Be sure to let us know the results!
  6. XBF Nestor S Win User

    Sostituire email al Xbox -[Translation - Replace email to Xbox]

    Hey there Niccolo thanks for keeping in touch.

    As previously stated by fellow XBF Leonzo G, changing the account alias does not affect the game progress you have made with that account.
    All that changes is the way you sign into the account, but all game progress and purchases stay safe. Let us know if we can further assist in this or any other issues!
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Lost Game progress after changing account alias

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