Lost gamertag after Black Screen of death reset

Discus and support Lost gamertag after Black Screen of death reset in XBoX Accessibility to solve the problem; Hi everyone, I followed the reset instructions after having the black screen issue and opted to keep my games and apps. When I restarted my Xbox it... Discussion in 'XBoX Accessibility' started by SvN84, Nov 5, 2021.

  1. SvN84
    SvN84 Guest

    Lost gamertag after Black Screen of death reset


    Hi everyone,

    I followed the reset instructions after having the black screen issue and opted to keep my games and apps. When I restarted my Xbox it asked me to create a new gamertag. I tried entering my usual tag but it said it is too long so in order to continue I had to create a new one. Once I got onto my dashboard I noticed that all of my gamerscore, achievements and saved video clips associated with my original gamertag has gone. I am still using the same live account as before but it seems that the scores and achievements etc are associated with the gamertag and not the live account?? This is also proving the same issue when trying to play games like Battlefield.

    I tried contacting the support team via the "request a callback" feature on the website but it keeps crashing. I tried various browsers and devices too and none of them will get through.

    Has anyone else had this issue following the black screen of death and does anyone know how I can get my original gamertag back? Any help will be awesome, thank you.

    :)
     
    SvN84, Nov 5, 2021
    #1
  2. XBF Meryem R Win User

    Lost gamertag after Black Screen of death reset

    Hello there! I hope that you are doing well today!

    Regarding your explanation, it seems that the e-mail address that was used for your gamertag is different from the one you are signed in with now. You will need to try recovering that e-mail address, if you cannot remember it, it is best that you reach out to our support for more assistance Contact us | Xbox Support.
  3. xxxCROWxxx Win User

    Xbox One blank screen when i start the console

    AHHHHH same damn issue after a week of playing on it. Green logo then black screen of death,
  4. Mr daffypyle Win User

    Grey/Black Screen that went away, and then came back.

    Sometimes a hard reset is the fastest and easiest fix for the black screen of death. Xbox
    One
    users can hard reset in two easy steps: Hold the Power button for 10 seconds while the Xbox One is still on. Press
    the Power button again

    How To Fix The Xbox One Black
  5. OldSkoolGamr369 Win User

    Can't Download Assassin's Creed Rouge Xbox One Gold

    recheck payment options,mine were removed after the black screen of death bug we all just had.
  6. mtcerio Win User

    Tomb Raider - black screen of death

    @ChicoQuente, I have just tried once more loading the savegame again, after deleting local data, no success. Still black screen of death.

    I had also contacted SE some time ago, they also requested my gamertag, and they stop replying after saying essentially that I have to cope with this.

    Cheers

    maTTeo
Thema:

Lost gamertag after Black Screen of death reset

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