Lost games

Discus and support Lost games in XBoX Games and Apps to solve the problem; I had an xbox a while ago but it broke down and the store couldnt fix it and i just got a new one but it apears that im missing some game(s) for an... Discussion in 'XBoX Games and Apps' started by Oliver_Hurtig, May 2, 2021.

  1. Lost games


    I had an xbox a while ago but it broke down and the store couldnt fix it and i just got a new one but it apears that im missing some game(s) for an example im missing forza horizon 4, it doesnt show up in my owned games, but i can still see my progress and throphies in it, how can i get my game back as it was pretty expensive and a great game

    :)
     
    Oliver_Hurtig, May 2, 2021
    #1
  2. pkvas Win User

    Lost game

    It should be free in the store assuming he used the code on the right gamer tag
  3. WPAK Win User

    Lost games

    Hi there,

    since you said the name changed (and you are sure it's the correct email address) a cause could be that somehow a new account was created on top of your old account, which overrules the old (correct account)

    In such situation it's best to contact official Xbox Support by Phone or Microsoft Support Chat at
    http://support.xbox.com/contact-us

    They can do a check based on the GTs if that is indeed the case and for the steps on how to solve the situation.

    Let us know the results
  4. GreenLantern4 Win User

    lost games

    As indicated, the purchases you made are tied to the gamertag that made them. Go to your Download History under Account Management and redownload them.
  5. XBF George L Win User

    Lost Games

    Hey Max!

    Is it possible that you were a member of the Xbox Game Pass Subscription? If that has expired or been cancelled and you did not originally purchase the game (why its not in your order history) you would need to either purchase the game or reactivate your
    Game Pass Subscription. It could also be that the game was originally purchased on a different Microsoft account or was being game shared from an account that owns the content.

    Hope this helps!
  6. Royco85 Win User

    Lost games

    Hi , they are x one titles as I stated. My gold is active until 27th April 2019 . The main 2 I play often is player unknown battle grounds and sniper elite 4
Thema:

Lost games

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