Lost info

Discus and support Lost info in XBoX Games and Apps to solve the problem; Yesterday was not able to login all day, tryed reinstall microsoft jigsaw with no change. Today could log in but all my daily challenges are gone and... Discussion in 'XBoX Games and Apps' started by rsalgueiro, Jul 20, 2017.

  1. rsalgueiro
    rsalgueiro Guest

    Lost info


    Yesterday was not able to login all day, tryed reinstall microsoft jigsaw with no change.

    Today could log in but all my daily challenges are gone and a few puzzles i had already bought show as for sale again. Before i had "all" puzzles bought and already done all most difficult levels on all and a few some of the easyer levels.

    Looks like an old backup was restored over my info.

    Can u fix it please ?

    Best regards

    :)
     
    rsalgueiro, Jul 20, 2017
    #1
  2. HellspawnRei
    HellspawnRei Guest
    Lost Info... -.-

    Hello Arjunax,

    best thing you can do is call phone support of your country.

    Please check this link for your country's phone number.

    forums.xbox.com/.../964344.aspx
     
    HellspawnRei, Jul 20, 2017
    #2
  3. Arjunax14
    Arjunax14 Guest
    Lost Info... -.-

    I already made a post on here, but I for got say if anyone know where I could go or who could tell me where to find my account info [Email/Password] it would help a lot, thank you for reading this, please help me.
     
    Arjunax14, Jul 20, 2017
    #3
  4. Lost info

    Hey there SolvedSmile4030,

    Sorry to hear about the issues you're having with Microsoft Jigsaw. Please try the troubleshooting steps on this page HERE and let us know if it helps.
    Sometimes something as simple as reinstalling the game will fix an issue like this.

    Let us know how it goes!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
     
    Mister Mascot, Jul 21, 2017
    #4
  5. NO it won't I was told that since I was signed in when doing all my puzzles they would not disappear, and I have been having the same issue of really shotty programming with this puzzle program from Microcrap! I did an online chat
    with a support rep and he had me reinstall, well guess what...all my collections GONE...let ,me said it again...GONE. This software constantly hangs and can't move piece for like 30 seconds, etc...so something more is wrong with this software than a simple
    reinstall!! Most of my issues started after Windows 10 updates...
     
    MarchedLicense7, Jul 23, 2017
    #5
  6. OK Fowl
    OK Fowl Guest
    HI,

    Have you seen this sticky? It may help:

    Microsoft Jigsaw: A helpful FAQ and troubleshooting guide
     
    OK Fowl, Jul 24, 2017
    #6
  7. OK Fowl
    OK Fowl Guest
    OK Fowl, Jul 24, 2017
    #7
  8. rsalgueiro
    rsalgueiro Guest

    Lost info

    Tried all and reinstalled and it's the same. gives an error that item can no longer be purchased when starting and then it's the same. a few of the puzzles i had already bought and finished just show as if not bought.
     
    rsalgueiro, Nov 2, 2018
    #8
  9. rsalgueiro Win User

    Lost info

    Tried all and reinstalled and it's the same. gives an error that item can no longer be purchased when starting and then it's the same. a few of the puzzles i had already bought and finished just show as if not bought.
  10. OK Fowl Win User

    Lost info

    HI,

    Have you seen this sticky? It may help:

    https://forums.xbox.com/en-US/thread/95020137-0646-48be-82bc-e79c90f3d9f9
  11. OK Fowl Win User

    Lost info

    Hey there SolvedSmile4030,

    Sorry to hear about the issues you're having with Microsoft Jigsaw. Please try the troubleshooting steps on this page HERE and let us know if it helps.
    Sometimes something as simple as reinstalling the game will fix an issue like this.

    Let us know how it goes!

    _______________________________________________________

    Mister Mascot

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.

    NO it won't I was told that since I was signed in when doing all my puzzles they would not disappear, and I have been having the same issue of really shotty programming with this puzzle program from Microcrap! I did an online chat
    with a support rep and he had me reinstall, well guess what...all my collections GONE...let ,me said it again...GONE. This software constantly hangs and can't move piece for like 30 seconds, etc...so something more is wrong with this software than a simple
    reinstall!! Most of my issues started after Windows 10 updates...
    HI,

    Have you seen this sticky? It may help:

    https://forums.xbox.com/en-US/thread/95020137-0646-48be-82bc-e79c90f3d9f9
  12. HellspawnRei Win User

    Lost Info... -.-

    Hello Arjunax,

    best thing you can do is call phone support of your country.

    Please check this link for your country's phone number.

    forums.xbox.com/.../964344.aspx
  13. MarchedLicense7 Win User

    Lost info

    Hey there SolvedSmile4030,

    Sorry to hear about the issues you're having with Microsoft Jigsaw. Please try the troubleshooting steps on this page HERE and let us know if it helps.
    Sometimes something as simple as reinstalling the game will fix an issue like this.

    Let us know how it goes!

    _______________________________________________________

    Mister Mascot

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
    NO it won't I was told that since I was signed in when doing all my puzzles they would not disappear, and I have been having the same issue of really shotty programming with this puzzle program from Microcrap! I did an online chat
    with a support rep and he had me reinstall, well guess what...all my collections GONE...let ,me said it again...GONE. This software constantly hangs and can't move piece for like 30 seconds, etc...so something more is wrong with this software than a simple
    reinstall!! Most of my issues started after Windows 10 updates...
Thema:

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