Lost Xbox games after soft resetting

Discus and support Lost Xbox games after soft resetting in XBoX Games and Apps to solve the problem; I was experiencing a problem with one of my games, so to try and fix it I decided to soft reset my Xbox one. when I got back into my Xbox I found that... Discussion in 'XBoX Games and Apps' started by WETTLA496, Jun 18, 2021.

  1. WETTLA496
    WETTLA496 Guest

    Lost Xbox games after soft resetting


    I was experiencing a problem with one of my games, so to try and fix it I decided to soft reset my Xbox one. when I got back into my Xbox I found that I no longer owned most of the games that I bought online. the games were still showing in my games and apps, but they were missing from "all owned games". Is there any way to get these games back?

    :)
     
    WETTLA496, Jun 18, 2021
    #1
  2. WPAK Win User

    Game won’t work after soft reset

    Hi there,

    just to be sure please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

    http://support.xbox.com/xbox-one/console/power-cycle-console


    If you are still experiencing the same issue, be sure to check that you are using the account that was used to purchase the game and also be sure to run the Network test on the console to see if that shows any issues or not.

    Let us know the results
  3. XS1CkSk1LLZX94 Win User

    Game won’t work after soft reset

    What does it say when you go onto battlefield 1 on the Microsoft store?
  4. MonkeyMan007MMM Win User

    Game won’t work after soft reset

    Hi, yeh i bought the console brand new
  5. FabryZio3 Win User

    Game won’t work after soft reset

    Hey there :)

    what was the problem before?? so we can try to understand the full story ;)
  6. Jeremy2085 Win User

    Game won’t work after soft reset

    If the game came with a disc then you will need that in order too play the game. It may be because you had the game and the console for so long that the license for the game has run out, if you do not have the disc try checking the purchase information
    for the game too see if you can verify the game that way. Or try contacting xbox customer support and explain the issue too them too see if they can help guide you through a resolution too the problem. Hopefully the problem gets solved and you can play your
    game again.
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Lost Xbox games after soft resetting

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