Made a purchase but never received content.

Discus and support Made a purchase but never received content. in XBoX Games and Apps to solve the problem; I purchased two 18 happy ticket packs in happy wars. I have confirmation emails from Microsoft sayimg the money was spent but I never received my 36... Discussion in 'XBoX Games and Apps' started by The Mike Fresh, May 3, 2015.

  1. Made a purchase but never received content.


    I purchased two 18 happy ticket packs in happy wars. I have confirmation emails from Microsoft sayimg the money was spent but I never received my 36 tickets. I would either like a refund or receive my content. Please take care of this.

    :)
     
    The Mike Fresh, May 3, 2015
    #1
  2. A6ENT C
    A6ENT C Guest
    Made purchase never received content

    Having a similar issue with Destiny... Downloaded the free trial, then purchased at the "Deals with Gold" $30.00 price. My card has been charged, I have received a confirmation e-mail, but it still plays the trial version and prompts me to purchase the game
    again.
     
    A6ENT C, May 3, 2015
    #2
  3. emtecks
    emtecks Guest
    Made purchase never received content

    Also in a lot of similar cases it might be an issue from the publisher's side so if the usual steps will not help, it would be worth contacting the publisher.
     
    emtecks, May 3, 2015
    #3
  4. Miss Diggz
    Miss Diggz Guest

    Made a purchase but never received content.

    Hey there The Mike Fresh,

    I'm sorry to hear about the happy ticket pack issue. When you have a moment, let's try out some troubleshooting steps to see if we can get things sorted for ya.

    • Power cycle your Xbox One console by holding the Xbox button on the front of the console for approximately 10 seconds.
    • Once your console is completely off, unplug the console from the power source and give it a few minutes.
    • Then, plug all the cords back in and turn the console back on.
    • Launch up Happy Wars and check to see if you received your Happy Tickets.
    If after you try these steps above and they don't seem to do the trick, please post back and let me know. Thanks in advance!
     
    Miss Diggz, May 4, 2015
    #4
  5. Miss Diggz Win User

    Made a purchase but never received content.

    Hey there The Mike Fresh,

    I'm sorry to hear about the happy ticket pack issue. When you have a moment, let's try out some troubleshooting steps to see if we can get things sorted for ya.

    • Power cycle your Xbox One console by holding the Xbox button on the front of the console for approximately 10 seconds.
    • Once your console is completely off, unplug the console from the power source and give it a few minutes.
    • Then, plug all the cords back in and turn the console back on.
    • Launch up Happy Wars and check to see if you received your Happy Tickets.
    If after you try these steps above and they don't seem to do the trick, please post back and let me know. Thanks in advance!
  6. emtecks Win User

    Made purchase never received content

    Also in a lot of similar cases it might be an issue from the publisher's side so if the usual steps will not help, it would be worth contacting the publisher.
  7. onyxishere Win User

    Made purchase never received content

    Some in-game content from a season pass should be downloaded from the in-game marketplace. If you have tried this and it does not work then contact phone support for more assistance with this billing issue. If you live in North America dial 1-800-469-9269
  8. onyxishere Win User

    Made purchase never received content

    Sorry to hear it. Can you please try deleting the trial and then redownloading it?
  9. A6ENT C Win User

    Made purchase never received content

    Having a similar issue with Destiny... Downloaded the free trial, then purchased at the "Deals with Gold" $30.00 price. My card has been charged, I have received a confirmation e-mail, but it still plays the trial version and prompts me to purchase the game
    again.
Thema:

Made a purchase but never received content.

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