Malaysia PC GAMEPASS double payment Issue

Discus and support Malaysia PC GAMEPASS double payment Issue in XboX Insiders to solve the problem; Hi All, I tried to find an answer of my question in xbox support FAQ but could not find it, therefore, I would like to get help here. I am from... Discussion in 'XboX Insiders' started by /u/kennyoce, Jun 17, 2022.

  1. /u/kennyoce
    /u/kennyoce Guest

    Malaysia PC GAMEPASS double payment Issue


    Hi All,

    I tried to find an answer of my question in xbox support FAQ but could not find it, therefore, I would like to get help here.

    I am from Malaysia and subscribed to Malaysia PC Gamepass trial (Insider program) on 30th March.

    So the trial ended in April and I was charged on 1st May with normal monthly price. (RM15/month)

    I learnt about the RM5 for 3 months promotion few days later, so I stopped my "normal subscription" but same time, paid and re-subscribed with the above said promotion in early May. (So RM5+RM15 in May).

    So I thought the service will be extended or stack and start from June-August as I already paid for May.

    To my surprise, the service is actually ending in July. (May- July)

    May I know how or if I am still eligible for the 1 month normal pricing refund in May or extend my service till August?

    How and who should I contact for above?

    Thank you.

    submitted by /u/kennyoce
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    /u/kennyoce, Jun 17, 2022
    #1
  2. Georges C. Win User

    Regarding PC Gamepass Double Payment

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Kennyoce, this is really weird, but it may happen to you because in Malaysia the service is still in Beta through the insider program, so the normal promotions of the site would not apply because officially there is no service yet.

    My suggestion is that you try to contact me with Insider, they have the page on Reddit and can give you some guidance.

    https://www.reddit.com/r/xboxinsiders/

    https://www.xbox.com/en-US/regions

    Note (Standard Disclaimer): This is a third party link that is not Microsoft's property, so you might encounter advertising on the website.
  3. Georges C. Win User

    Regarding PC Gamepass Double Payment

    Thanks for the feedback Kenny.
  4. kennyoce Win User

    Regarding PC Gamepass Double Payment

    Noted, had posted there.

    Thanks!
  5. kennyoce Win User

    Regarding PC Gamepass Double Payment

    Hi Georges,

    Thanks for your reply.

    I am sorry but how do I contact you with Insider?

    Do you mean I post the same thing here on xboxinsiders page on reddit?

    Thank you!
  6. kennyoce Win User

    Regarding PC Gamepass Double Payment

    Had talked with xbox CS via live chat.

    It seems like you were right, It was some kind of bug that I could pay for the 1 month + 2 months promotion. It was intended for new subscriber and I was not supposed to be eligible for that. ( As I was already subscribed under Insider trial program).

    So they could not refund me nor extend another month but somehow I could keep my discounted payment without extra charges.

    Thank you!
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Malaysia PC GAMEPASS double payment Issue

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