merging or changing email for Xbox live / Microsoft account

Discus and support merging or changing email for Xbox live / Microsoft account in XBoX Games and Apps to solve the problem; I have an old Xbox live account that I want to start using again but I set it up with Hotmail account I no longer use. I just want to connect my... Discussion in 'XBoX Games and Apps' started by MJewell, May 23, 2019.

  1. MJewell
    MJewell Guest

    merging or changing email for Xbox live / Microsoft account


    I have an old Xbox live account that I want to start using again but I set it up with Hotmail account I no longer use. I just want to connect my Microsoft account with the old live account there is no option that I can find to merge them and when I try
    to log into the old Hotmail account the only option I can find to do so is through a Microsoft account and even after resetting the password I'm told the password is wrong and I can't get in. help

    :)
     
    MJewell, May 23, 2019
    #1
  2. WPAK Win User

    Merge two accounts?

    Hi there,

    you can't merge accounts itself or fully move the Xbox Live Account to a different Microsoft Account, but something that could work for you is changing the primary email address for the Microsoft Account.

    My assumption what steps might be required are:

    - Change the primary email on the New Unused Xbox Account account to something else (you might need a new MS account/email for that) so that the Wanted email address is no longer attached to a Microsoft Account.

    - Change the primary email on the Old Xbox account to the new wanted email address, so that that Wanted email address can be used to sign in to the Xbox main account.

    See this link for the full information on how to change the primary email address on a Microsoft Account

    https://support.xbox.com/my-account/microsoft-account/change-email-sign-in-for-microsoft-account

    Let us know the results
  3. oct0ber01 Win User

    Utterly overwhelmed trying to figure out how to link my gamertag to my Windows 8.1 Live account :(

    Hi metalXcore,

    Like Bob said there is no way to merge two Microsoft accounts together but if you have an existing email that is not related to Microsoft or you want to create a new Microsoft alias, you can follow the steps on this page

    support.xbox.com/.../change-email-sign-in-for-microsoft-account


    Now to change the Live/Microsoft account you used for your Windows PC to the one you are using for your xbox one console you will have to contact Windows PC support for that because Xbox support would not be able to change that.
  4. maxen Win User

    Making two accounts one.

  5. XBF Nestor S Win User

    merging or changing email for Xbox live / Microsoft account

    Hey there MJewell thanks for keeping in touch.

    We suggest trying a different browser or even a different device. If that doesn't work then the best course of action would be to
    Request a Callbackfrom
    one of our Xbox Support Specialists since they are the best equipped, tool wise, to handle account issues as we here on forums don't have access to accounts or billing information. Give it a shot and let us know how it goes
  6. MJewell Win User

    merging or changing email for Xbox live / Microsoft account

    Hello !

    Thanks for reaching out here in Xbox Forums. In short answer, there is no possible way to accomplish transferring
    account data from one account to another. I recommend to try the following article:

    Recover and reset your lost Microsoft account password
    .

    Hope this helps.
    I just tried this and I was able to reset my password for my old account but when I try to log in I'm still told the password is wrong. I have tried resetting the password 3 times now...
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merging or changing email for Xbox live / Microsoft account

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