Messages not loading on Android or IOS

Discus and support Messages not loading on Android or IOS in XBoX on Mobile to solve the problem; Many users (myself included) are unable to load messages in the mobile Xbox app. It only shows an error: Live updates are not available, pull down to... Discussion in 'XBoX on Mobile' started by F4S7D3R3K, Sep 3, 2019.

  1. F4S7D3R3K
    F4S7D3R3K Guest

    Messages not loading on Android or IOS


    Many users (myself included) are unable to load messages in the mobile Xbox app. It only shows an error: Live updates are not available, pull down to refresh.

    Multiple threads on reddit reporting the same issue:

    here, here
    2
    , here 3, here
    4


    Is this on Microsofts radar?

    Screenshot below.


    Messages not loading on Android or IOS [​IMG]


    :)
     
    F4S7D3R3K, Sep 3, 2019
    #1
  2. F4S7D3R3K Win User

    Messages not loading on Android or IOS

    Further info, I have deleted app data/cache and uninstalled the application and reinstalled multiple times, this did not resolve the issue. Messages load on the console but not the mobile app.
  3. RedHotTrouble Win User

    Messages not loading on Android or IOS

  4. XBF Diego M Win User

    Messages not loading on Android or IOS

    Hi F4S7D3R3K,

    Thank you for posting on the Xbox forums. From the looks of it, this issue is being caused by a programming bug that only the app developers can resolve with an update. If re-installing does not help, and you messages load fine on the website and Xbox One
    console if you own one, then the issue is isolated to only the mobile Xbox app.

    I recommend contacting Xbox Customer Support to create a case for you and formally report the issue with customer support so the information can be sent over to the proper teams once they have enough cases on the issue. Here is the best way to contact customer
    support over phone so that you can report this error.

    1. Contact us here
    2. Select Xbox One
    3. Select See other options
    4. Select Payment & billing under Account management
    5. Select show contact options and go to step 4
    6. Select Request a call from Support if available within hours of operation or there should be a number for you to call and hours of operation for your region
  5. Tormaz Win User

    How do I get my messages to send

    Hello!

    How are you trying to send messages? Website, Xbox Console, Xbox App (Windows, iOS, Android)?
  6. Spazpol Win User

    Microsoft for Apple computers?

    Typically you see some of these Microsoft collections now coming over on the UWP. Typically that would port to WIndows, Android, iOS, and Windows Phone. Unless you can play the iOS apps on a MacBook, I think that is going to be the closest you get for
    now. Unless you decide to run an Android emulator on your Mac and load it that way.
Thema:

Messages not loading on Android or IOS

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