Micorsoft Elite controller replacement

Discus and support Micorsoft Elite controller replacement in XBoX on Consoles to solve the problem; I recently purchase and elite controller, and it is already have issues with analog sticks to where they drift without even moving them. It is under 90... Discussion in 'XBoX on Consoles' started by TrevorDarts1, Feb 12, 2019.

  1. TrevorDarts1
    TrevorDarts1 Guest

    Micorsoft Elite controller replacement


    I recently purchase and elite controller, and it is already have issues with analog sticks to where they drift without even moving them. It is under 90 day warranty so every time I try and undergo the replacement process, the website just sits there loading
    and takes me back to the sign in page. I've tried so many times on my laptop and phone and cant ever file a request for a replacement, about ready to explode. Please Help!

    :)
     
    TrevorDarts1, Feb 12, 2019
    #1
  2. TrevorDaugherty1 Win User

    Micorsoft Elite controller replacement

    Trust me, ive tried many times. They are no help. I cant even complete the controller replacement steps becayse every time i try to put in a request, the website just sits there loading and they signs me out.
  3. XBF Amber M Win User

    Micorsoft Elite controller replacement

    Hi Trevor,

    Thanks for keeping us updated. Sorry to hear that you're having difficulty
    setting up a repair or replacement for your Elite controller
    . Have you tried clearing the cache/cookies from your web browser to see if that helps out, or via a different browser? If that still isn't allowing you access to set that replacement up, then
    we'd recommend that you request a call back from Xbox Support so that they can get one set up for you. Sadly, we here in the forums do not have the tools necessary to do so.

    When you go to Contact Usto request a callback, follow these steps:

    • Step 1 ----Select Xbox One
    • Step 2 ----Select See other options
    • Step 3 ----Select topic
    • Step 4 ----Select "Show contact options"
    • Step 5 ----Select request a call from support


    If you do not immediately see the option to request a call back, then switch topics until it becomes available. Once they call, explain the issue and they will be able to help you.

    I hope this information helps.
  4. Smwutches Win User

    Micorsoft Elite controller replacement

  5. brandiesel1 Win User

    Xbox controller

    Is it a standard controller or an Elite controller?

    If it’s standard you’ll have to replace the controller unfortunately. If it’s an elite you can get it serviced or replaced if it’s still under warranty.
  6. John Dowding Win User

    Anybody else going through controllers?

    My day One controller was problem free until a few months ago when I dropped it hard on one of the bumpers, my fault nothing to do with the controller. Replacement new controller was a sturdier build and was working perfectly. Had to replace console
    so got an Elite model with the Elite controller and I can confirm it is Elite.
Thema:

Micorsoft Elite controller replacement

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