Micro soft refunds

Discus and support Micro soft refunds in XBoX Sales and Promo to solve the problem; my grand son made several puchases of v-bucks without knowing what he was doing, because he is suspected Dyslexic and only seven years of age i... Discussion in 'XBoX Sales and Promo' started by Robertnickless, Jul 15, 2019.

  1. Micro soft refunds


    my grand son made several puchases of v-bucks without knowing what he was doing, because he is suspected Dyslexic and only seven years of age i expected a better response from such a reputable company than no response or refund. With so many blogs complaining
    about the refunds process, do you not think that something that is regularly being used with no response back to your many customers needs changing?

    :)
     
    Robertnickless, Jul 15, 2019
    #1
  2. StuartATrueRed Win User

    Micro soft refunds

    That doesn't work for v-bucks. It's games only.

    Your best bet is to contact Xbox support to request a call back, then explain to them what happened. Hopefully they will refund you. support.xbox.com/contact-us

    You should lock down your account to prevent anymore unauthorized purchases. To do this,

    follow these instructions
  3. Tarnend Win User

    Micro soft refunds

    Also its best to make sure that you remove any credit cards and also any other method of payments on your xbox account so nothing can be purchased on the account, also has he spent the v-bucks on items as well? as that could be a factor in the refund decision
    as well.

    Sign in to your microsoft account, then payment & billing, then payment options and remove any credit or debit cards and things like paypal as well.

    Regards
  4. Buachaill Dona Win User

    Micro soft refunds

    Hi there,

    I can provide you a link to talk to live support, you just need to select the best category, and ask to speak to an agent when the virtual agent pops up. Then select Xbox and Payments and Billing on the next drop down box, and you will be put through to someone
    who can best help you with your issue. Here's the link.
    Live Support
  5. DrifterX22 Win User

    Micro soft refunds

    Fortnite Battle Royale might be free-to-play, but you’ll have to spend hundreds of dollars on V-Bucks if you want to get your hands on all the new skins, gliders, and emotes that are available through its item shop.

    If you, or, more likely, your kids, buy anything accidentally, you don’t have to be stuck with it. Here’s how to get a refund for accidental
    Fortnite purchases.

    Epic offers customers two methods of applying for refunds. One is simple, and it’s a great way to get your V-Bucks back if you buy something you didn’t want, or later decide you don’t like.

    The other method is a little more difficult, but it’s the best solution if someone goes on a spending spree with your credit card and you need a refund for multiple items.

    Easy in-game Fortnite refunds

    What’s great about the easy method is that the whole process happens inside
    Fortnite
    and takes just a few clicks. The downside is that you can only use it three times. Not three times a month or three times a year. Three times total.

    1. Launch Fortnite on your console, PC, or iOS device
    2. Open the menu in the top-right corner and click the Settings cog
    3. Go to the Account and Content tab
    4. Under the Unintentional Purchases section, click the
      Submit a Request
      button
    5. Select the item(s) you want a refund for and choose a reason for your refund request
    6. Submit your request

    You should find that your V-Bucks are refunded immediately and that you can now spend them on other items.

    Fortnite refunds through Epic

    To get a refund for a bunch of items that were purchased without your permission, you’ll need to submit your request through Epic Games.

    Visit
    this page
    in the Support Center and click the link to send Epic an email. Explain the situation and be sure to list all the items you need a refund for.

    Epic is typically good at granting refunds for accidental purchases — especially for items purchased without your permission. But it won’t do it over and over again, so try to make sure it doesn’t happen twice.
  6. ArminatorX Win User

    Micro soft refunds

    my grand son made several puchases of v-bucks without knowing what he was doing, because he is suspected Dyslexic and only seven years of age...
    If you know that the kid playing on the console has a cognitive disorder like dyslexia, please take extra care to set up and protect the account with payment options more carefully.

    To do that, please follow the instructions here: https://support.xbox.com/en-US/xbox-one/security/prevent-unauthorized-purchases

    This will keep the kid out of trouble in the future.

    As for the refunds: Others already explained that you need to contact the official support.

    It will help speed up the process, if you
    sign in on the order page
    of the account that bought the V-Bucks, take note of each order that was done.

    Write down the order numbers of each transaction. Then contact the official support, and have them help you refund these orders.
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Micro soft refunds

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