Microsoft account does not show the correct Xbox live account

Discus and support Microsoft account does not show the correct Xbox live account in XBoX on Consoles to solve the problem; When I try to sign into my xbox live account a window pops up and says "we need the email address and password for your microsoft account so we can... Discussion in 'XBoX on Consoles' started by DaffodilBark772, Mar 8, 2015.

  1. Microsoft account does not show the correct Xbox live account


    When I try to sign into my xbox live account a window pops up and says "we need the email address and password for your microsoft account so we can check and update the security of your Xbox profile". I enter the correct email address and I reset my password
    online yet it says that the email and password didn't work. When I go online and sign into my Microsoft account on my iphobe it works. Something strange that happened was when I go to my Xbox live account that is hooked up through my microsoft account, I see
    a different Xbox live username which is very odd. In the top right corner above my account, there is a username that I don't recognize. I'm very confused and have tried many things but I think something has happened to my Xbox live account. I desperately
    need help.

    :)
     
    DaffodilBark772, Mar 8, 2015
    #1
  2. thomo
    thomo Guest
    thomo, Mar 8, 2015
    #2
  3. xboxfelix
    xboxfelix Guest
    How to Join Xbox LIVE

    This is the final step before you start enjoying the most amazing entertainment experience on Xbox LIVE.

    The process is free and easy to follow.

    You only require an valid email address and a high-speed internet connection.

    There are two Membership levels available: Free and Gold. You can read more about what you get with each membership level.

    Before proceeding, confirm the following:

    If you have a Zune or Games for Windows LIVE account, it means you already have an Xbox LIVE account! All you have to do is to download the account to your Xbox 360 console, sign in and start enjoying the Xbox LIVE experience.

    If you have a Microsoft account, you can use it for your Xbox LIVE account.
    Note: "Microsoft account" refers to what was formerly "Windows Live ID". It is the email address and password you need to sign into Microsoft services (including Xbox LIVE).

    This means that if you already have a Messenger or Hotmail account, you automatically have a Microsoft account.

    So, during registration for Xbox LIVE, if you are asked for an email address, enter your Microsoft account.

    If you don't have a Microsoft account, you can sign up for a free account on your computer, or during the signing in process for Xbox LIVE.

    If you decide to go for Gold Membership, you should have your credit card information ready before proceeding with the process of signing up for Xbox LIVE.

    Steps to follow

    1) On your controller, press Guide then select Join Xbox LIVE.

    2) Follow the instructions on the screen on how to sign up for Xbox LIVE.

    Note: Make sure that you enter your correct date of birth when signing up. This will be used to determine whether you get a child account or an adult account. Once the account is created, you cannot change the date of birth.

    Join Xbox LIVE Gold Family Pack

    With the Xbox LIVE Gold Family Pack, your family is given four 12-month Gold Memberships for less than the price of two. If you are interested, just select Family Gold on the Subscription selection screen.

    No option for Gold Family Pack?

    You might be using a child account, or the Gold Family Pack does not apply to your region.

    Here is a list of countries that have access to the Gold Family Pack:
    • Australia
    • Canada
    • United States
    • United Kingdom
    • Germany
    • France
    • New Zealand
    • Japan
    • Mexico
     
    xboxfelix, Mar 8, 2015
    #3
  4. WPAK
    WPAK Guest

    Microsoft account does not show the correct Xbox live account

    Hi there,

    you are 100% sure you used the correct email address to sign in at xbox.com?

    The incorrect gamertag is also shown on the gamercard to the left in the forums?

    If both questions result in Yes, then it may be best to contact Xbox Support, so they are able to check if there are indeed 2 accounts connected to one MS account(email address), if so they should also be able to guide you through the steps on how to remove
    the incorrect one.

    To contact Xbox SUpport use:
    support.xbox.com/contact-us
     
    WPAK, Mar 8, 2015
    #4
  5. WPAK Win User

    Microsoft account does not show the correct Xbox live account

    Hi there,

    you are 100% sure you used the correct email address to sign in at xbox.com?

    The incorrect gamertag is also shown on the gamercard to the left in the forums?

    If both questions result in Yes, then it may be best to contact Xbox Support, so they are able to check if there are indeed 2 accounts connected to one MS account(email address), if so they should also be able to guide you through the steps on how to remove
    the incorrect one.

    To contact Xbox SUpport use:
    support.xbox.com/contact-us
  6. Smwutches Win User

    Couple of questions

    This is interesting - I have been able to change the birthdate in my Xbox Live Account for many years - in fact it does show the correct date now.
    It's possible to update the birthdate on your Microsoft account, but not the birthdate on an Xbox account. That's what confuses people.
  7. MC GREEN XTREME Win User

    Why is Microsoft ignoring theft from my XBox Live and Microsoft Billing Account?

    FIFA Points purchases show on Microsoft Billing Account. The Points that I did not purchase do not show on my XBox Live Account, probably up to around £70 worth. I have not yet worked out the exact amount. Microsoft are saying that the purchases were made
    from my console but my XBox Live Account shows that this is not at all correct. If the purchases were made from my console then they would show in my XBox Live Account.

    I had already mentioned the XBox Live and Microsoft Billing Accounts.

    Anyway, I can no longer use this account because if I add Microsoft Points to it they will be stolen just like the previous sets before I realized there was a problem. My son is the gamer and before it is mentioned, no he did not make these purchases either!
  8. Mistress Sara Win User

    Xbox Live and Account Management

    Hi there,

    What you describe for moving one account to another email address is correct.

    One question, when you look at Account B, does the $25 and Live show there, or is it lost completely between both accounts?
  9. Miss Ermine Win User

    Can I Connect My Offline Profile To My Windows Live Profile?

    Hi Lupirio! Hope this clears things up a bit:

    First off, there is not a way to "merge" accounts. If a Microsoft Account has an Xbox LIVE account associated, it can not have another Xbox account added to it. (The easiest way to tell this, is if there is a GamerTag. The fact that you are posting in the
    forums shows that it is an Xbox LIVE account.) However, if you have a Microsoft Account that does not have any Gamertag associated with it yet, you can use that to Get Online with your local profile. Does this help?
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Microsoft account does not show the correct Xbox live account

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