Microsoft account got hacked and my main email got changed to secondary

Discus and support Microsoft account got hacked and my main email got changed to secondary in XBoX Accessibility to solve the problem; Hey, So basically my Microsoft account got hacked and i assume someone changed my password and then my main email to the secondary. At least when i... Discussion in 'XBoX Accessibility' started by Levi030, Aug 1, 2022.

  1. Levi030
    Levi030 Guest

    Microsoft account got hacked and my main email got changed to secondary


    Hey,

    So basically my Microsoft account got hacked and i assume someone changed my password and then my main email to the secondary. At least when i try to login into my merged Minecraft account with Microsoft it says my password is incorrect, and all the password change request goes to the main email which is a russian mail that I've never seen before. I've already contacted Mojang support but they can't help since I'm using my Microsoft account to login. I didn't found any topics that can help. Is there any way to talk to someone in a Live chat who can help and change my email back to the main one?

    Regards,

    Levi

    :)
     
    Levi030, Aug 1, 2022
    #1
  2. Lucas Lauer Win User

    Microsoft account got hacked and my main email got changed to secondary

    Hello, Levi030. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    I am sorry for what happened. If you had an alternate email address or phone number added to the account - and if the hacker haven't removed them - you can try the steps on the URL below to try to reset your account password:

    https://support.microsoft.com/en-us/account-bil...

    If the above does not work, your only option is to fill the recovery form. In the article below you can get detailed information on how to fill the form:

    https://support.microsoft.com/en-us/account-bil...

    The Microsoft recovery form is available at:

    https://account.live.com/acsr

    If you receive a message that your account does not exist anymore when trying to fill the recovery form, unfortunately you will not be able to recover your account.

    No Microsoft employee can help users recovering their accounts besides what users can do by themselves - which is using the above options. Microsoft employees are not allowed and have no access to change anything on a user account. I hope you understand.

    If you have any question, please let me know. And again, I'm really sorry about this.
  3. MeanMachine 47 Win User

    main account associated with a defunct email

    Hi there.

    What you need to do is change the email of the secondary account (homedeer192) which will free up the email for use on your main account. To help you do so click

    here
    .
  4. Daft Badger Win User

    My main account got hacked.

    You will need to phone support for your region & open an unauthorised access claim.You wont be able to use your account while it's being investigated but by the sounds of it you can't use it anyway.
  5. XBF Brad A Win User

    How to delete a Xbox Gamertag from a Microsoft Account - without deleting the Microsoft Account

    Hello VSVP,

    Thanks for coming to the forums with your question. You can add the email you want on your main account as a secondary email. If you delete the account all is gone. There is no way to just remove the gamer tag unless you pay to have it changed. Here are
    a few links that will help you.

    1. To close the account--https://support.xbox.com/my-account/microsoft-account/cancel-microsoft-account
    2. add email to account--https://support.xbox.com/my-account/security/add-security-contact-information
    3. how to change gamer tag--https://support.xbox.com/my-account/manage-gamertag-and-profile/change-xbox-live-gamertag
    We recommend just add the email you want as a secondary email to your main account.

    Thanks,

    Brad
  6. XBF Javier R Win User

    My account got hacked and they changed my email

    Hello SKHalfwayjam,

    We thank you for bringing this inquiry to our forums community, and understand that this concerns a Microsoft account becoming compromised.

    Our suggestion here, please attempt following our Compromised account solution support article for information
    on what can be done about this case. Try this out for us and then let us know the results.

    Best wishes!
Thema:

Microsoft account got hacked and my main email got changed to secondary

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