Microsoft account issues

Discus and support Microsoft account issues in XBoX on Consoles to solve the problem; So ive had problems with my account for over a month now i have talked to so many support members and none if them have been able to resolve my issue... Discussion in 'XBoX on Consoles' started by Flixx27, Apr 8, 2021.

  1. Flixx27
    Flixx27 Guest

    Microsoft account issues


    So ive had problems with my account for over a month now i have talked to so many support members and none if them have been able to resolve my issue im sure that they just tell me too do somthing just to get me off the line .so basicly i got my account stolen and i contacted support and went through the process of recovering/transfering the account to another but i was never updated on the situation so i contacted a lot of support members to try and still recover it not knowing that it has already been transferd to another account i had already forgotten the account password because it had been so long keep in mind it has no security info at all .i do understand it is my fualt but is there anything i can do ?

    :)
     
    Flixx27, Apr 8, 2021
    #1
  2. Kiesey Win User

    Microsoft Account issue

    It is not possible to move content from one Microsoft account to another Microsoft account. If you call Xbox Support by phone and can verify the name address and phone number on the account support should be able to provide the Microsoft account info to
    you.

    Also please do watch your language on the forums the language filters are in place for a reason.
  3. Stefano Di Somma Win User

    Microsoft account issue

    Thank you for your answer. When I created a new Microsoft account I never subscribed a new gamertag; I only created a new e-mail address.

    By the way, I think I'll contact the support.
  4. XBF Brad A Win User

    Microsoft Account Issue

    Hi Bsam,

    Thanks for coming to the forums. We understand you are trying to recover the account. Even though the AOL email is deactivated it is only used as a sign in on Microsoft. To change it you first need to get into the account. Unfortunately, the only way to
    do this is through the
    account recovery form
    . You can fill the form out as many times as needed. There is a wait period between each form though. We recommend when filling the form to make sure the name and birthdate are exact. Also, when asked if purchased anything select yes.
    This will get it to where asks for your gamer tag and console ID. The ID can be found under console info and starts with a FD on an Xbox one.

    Thanks,

    Brad
  5. PR1NCE DARKNESS Win User

    Microsoft Account issue

    Hello there Andersenovic I`d like to ask what is the problem your finding on
    Black ops 2.

    If you can explain a little more about the problem your having then it will be much more easier for us to
    swoop in to assist you. It`s hard to understand what your seeking help for at the moment.

    Please include "Full Detail" on what you are trying to
    accomplish with black ops 2
    . Thank you.
  6. AndreiDB Win User

    Microsoft account issue

    Hello ,

    There can only be 1 Gamertag linked to 1 email address. When you created second account using Windows 8, you also created second Gamertag with it. Since you still use old Gamertag to play online, your yahoo account is most likely set as a contact email for
    both accounts, this will explain why you receive invoice on that account. The best way in this situation will be to get in touch with Xbox Customer Support, they will be able to locate both accounts, and provide you with all further details and info on what
    can be done. Hope that helps.
Thema:

Microsoft account issues

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