Microsoft Account Strange Redirect

Discus and support Microsoft Account Strange Redirect in XBoX Accessibility to solve the problem; Sorry for the poor categorizing, but there were no tags for "Microsoft Account Issues" that I could find. The basics of this problem are that, when... Discussion in 'XBoX Accessibility' started by 19149436-83aa-4bc3-b1a1-6, Jun 13, 2019.

  1. Microsoft Account Strange Redirect


    Sorry for the poor categorizing, but there were no tags for "Microsoft Account Issues" that I could find. The basics of this problem are that, when logged into my Microsoft account, whenever I try to go to a certain link, I am redirected to another, unrelated
    link. This strange redirect only happens when I am using this account. I have tried it using other accounts, and it takes me to the correct page. Extra details about the links are included below.

    Whenever I try to go to this link "https://account.xbox.com/en-US/Settings?&wa=wsignin1.0&activetab=main%3aprivacytab" with my account, it instead redirects me to this link "https://support.microsoft.com/en-us...ge-childs-xbox-privacy-online-safety-settings"
    and I can't figure out why. When I am using a different account, there is no redirect to the support page, it only happens on this one. Because it always redirects me, I am unable to edit certain settings and change my Gamertag. Has this happened to anybody
    else, or does anybody know why it is happening?

    :)
     
    19149436-83aa-4bc3-b1a1-6, Jun 13, 2019
    #1
  2. XBF Leo G Win User

    Microsoft Account Strange Redirect

    Hello AlexSharkey,

    Thank you for posting on the Xbox forums. We understand that your account is getting redirected to a support article when you are trying to make changes on your account. This could be due to the account being a child account. We suggest using one of
    your adult accounts, and adding the account that is having the issue to the
    adult account's family
    . Once you have added the account to the family, you can use

    the support article that you provided
    to change the restrictions on the child account. This should allow you to edit certain settings or change the gamertag. Be sure to let us know the results!
  3. LennardBijker Win User

    Cannot join any clubs because of privacy settings

    Nope I do not have another account. Everytime I have the time to contact Microsoft their service is closed an I get redirected to the forums...
  4. {Parity} Win User

    Problems Viewing Xbox Account

    Go to the redirected page and login using your Xbox credentials. Then you can click on your name in the top right corner and select "My Microsoft Account" and access your account information.
  5. Lapsa - The Sabot-Fo Win User

    Account issues.

    Sorry to bother you again with another issue, but when I go to chat with Microsoft support my browser says:

    "The page isn't redirecting properly

    Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

    .Do I have to buy Xbox Live to get my account straight again?
  6. Oliver Fletcher Win User

    Changing privacy settings on the Xbox windows 10 app

    Thank you, although partially helpful the problem remains that I can't access xbox.com to change the settings, as the page on my Microsoft account only has a link to there which redirects as usual.
Thema:

Microsoft Account Strange Redirect

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