Microsoft charged me, but I cannot use the game I bought.

Discus and support Microsoft charged me, but I cannot use the game I bought. in XBoX Sales and Promo to solve the problem; Alright guys, so this one its a little bit difficult to explain, so I bought RDR 2 Special edition using mi ultimate pass, however, it expired a couple... Discussion in 'XBoX Sales and Promo' started by DanielTorres313, Jul 1, 2020.

  1. Microsoft charged me, but I cannot use the game I bought.


    Alright guys, so this one its a little bit difficult to explain, so I bought RDR 2 Special edition using mi ultimate pass, however, it expired a couple of days ago, the thing is, the game ITS on my profile, as you can see below, but if I try to download
    it, it shows as if I didn't buy it. Then I checked, the game its not on the list of my purchases, I only have the bank's email notifying me of my payment. I don't know what to do, I cant contact Microsoft support in Latin America nor ask for a refund. Please
    Help!!


    Microsoft charged me, but I cannot use the game I bought. [​IMG]


    :)
     
    DanielTorres313, Jul 1, 2020
    #1
  2. DanielTorres313 Win User

    Microsoft charged me, but I cannot use the game I bought.

    I bought the full game using gold's discount, so game + DLC, I had the basic game that was included on the game pass,
  3. McMillJon Win User

    Microsoft charged me, but I cannot use the game I bought.

    so I bought RDR 2 Special edition using mi ultimate pass, however, it expired a couple of days ago
    Hi Daniel,

    When "purchasing" games through the use of the ultimate game pass or even game with gold. You must have an active Xbox live gold or ultimate game pass subscription to be able to still play the games.

    When you say "bought". Did you get it for free or was it at a discounted rate?

    Hope this helped.
  4. MizzEvilGigglez Win User

    Microsoft charged me, but I cannot use the game I bought.

    Hmmm. That's upsetting that you cant contact them. Not even through email? Maybe try getting the pass and see what happens?
  5. HxC KAYLA Win User

    Microsoft charged me, but I cannot use the game I bought.

    Did you get a purchase confirmation email?

    This would def be something you’d want to contact support for.. You can also log in to your microsoft account on a browser and check your purchase history
  6. XBF Brad A Win User

    Microsoft charged me, but I cannot use the game I bought.

    Hi Daniel.

    Thanks for reaching out to the forums. As Toni stated if you got it on game pass and subscription ran out. Then that is why you are unable to play the game. However, you state you purchased the game but are unable to find the record of the purchase on your

    order history
    . In this case you will need to reach out to support either by chat or requesting a call. We here on the forums do not have the tools for this issue.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.

    Brad
Thema:

Microsoft charged me, but I cannot use the game I bought.

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