Microsoft Customer Service is horrible

Discus and support Microsoft Customer Service is horrible in XBoX on Consoles to solve the problem; I'm new to XBox One and am already regretting my purchase. I've literally played the console 2 times and have had to call Microsoft twice on XBox Live... Discussion in 'XBoX on Consoles' started by MNBlueline89, Jan 15, 2018.

  1. MNBlueline89
    MNBlueline89 Guest

    Microsoft Customer Service is horrible


    I'm new to XBox One and am already regretting my purchase. I've literally played the console 2 times and have had to call Microsoft twice on XBox Live related issues. My current issue: I bought a prepaid code from Best Buy. The code is good, but XBox
    tells me to try again later. If I try later, then who knows if I'll get it to work, and the only reason I was redeeming it today was to get Back to the Future (which will no longer be free tomorrow).

    I don't have time today to spend hours on this issue, yet I've already been waiting for 30+ minutes on the phone to talk to an "operator" at Microsoft (who will likely need to transfer me somewhere else). And been waiting for a person on chat for 20+ minutes.

    I guess I'll try Playstation or Nintendo next time. Wonder what the return policy is at Target.

    :)
     
    MNBlueline89, Jan 15, 2018
    #1
  2. HORRIBLE HORRIBLE CUSTOMER SERVICE

    My xbox one console is only 6 months old and is broken. Microsoft will NOT honor the warranty and told me the console had been tampered with. I know for a fact that the console has never been touched besides just playing games. Very disappointed and I
    wont spend another dollar on anything they have to offer.
     
    ReliableChain2, Jan 15, 2018
    #2
  3. BrianGunter
    BrianGunter Guest
    Horrible customer service

    If your car company actual replaced a year old car, then you got extremely lucky. I call BS As well though.

    As far as support and complaints go though, you were lied to and you're only wasting your time here. This is a community forum and nobody from MS is going to read your complaint.
     
    BrianGunter, Jan 15, 2018
    #3
  4. XBF George L Win User

    horrible horrible customer service

  5. M3tal Daz3 Win User

    horrible horrible customer service

  6. The Viral Cyrix Win User

    horrible horrible customer service

    Didn't know Apple made a gaming console.
  7. StolenStream31 Win User

    horrible horrible customer service

    Didn't know Apple made a gaming console.
    they did it failed it actually makes the Nintendo virtual boy look good

    yes it flopped THAT hard
  8. Pheonixfire124 Win User

    Sorry Xbox LIVE profiles can't be downloaded right now. Try again later. error 80151006

    I got the customer service number I went through a big line of questions that were confusing and then it tells me to call back later! Microsoft has horrible customer service
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Microsoft Customer Service is horrible

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