Microsoft Edge is Not Working Again

Discus and support Microsoft Edge is Not Working Again in XBoX Games and Apps to solve the problem; I use Mictosoft edge daily on my xbox as it is the only browser. It signed me out of all sites I use and will not allow me to sign in again. I did a... Discussion in 'XBoX Games and Apps' started by AliceInWonderland6, Aug 10, 2019.

  1. Microsoft Edge is Not Working Again


    I use Mictosoft edge daily on my xbox as it is the only browser. It signed me out of all sites I use and will not allow me to sign in again. I did a hard reset and unplugged it. It did not resolve the issue. Not even my start page is working on Edge. It
    is blank. No favorites, no history, nothing. I finally did a factory reset which of course screwed up my games with mods, but Edge worked again temporarily. It worked for a month or two before going right back to the same issues it had prior to the factory
    reset. I do not want to keep losing my mods for games nor have to download them since I have a cap on my wifi usage. The games I have only digital copies of use a lot of data. I should not be penalized because the browser keeps breaking. The issue has been
    reported by many people, so why hasn't it been resolved?

    When will there be an update to fix what is happening? At this point people who have reported the issue and have had it continue to happen deserve an official response. I refuse to list all the websites it happens on because as I said it is any I need to
    sign into. Not just one site but all of them. The start page and my home page are also broken and blank.

    :)
     
    AliceInWonderland6, Aug 10, 2019
    #1
  2. XBF Javier R Win User

    Microsoft Edge is Not Working Again

    Hello Alice,

    Would you happen to be utilizing the InPrivate browsing tool built into Microsoft Edge? Here is a page with more
    information on what InPrivate does. If this feature is not in use, we would like to clarify the following:

    • Is there anyone else that uses the console that also has their profile on the Xbox One?
    • Are you signed into your profile upon launching Edge when you startup the console?

    If someone does share the console with you, it may be possible that they are either clearing out this information themselves by accidentally signing into your account, or you may have signed into the wrong account upon using the app.

    This is only to investigate this further, please clarify this for us and we'll be right here ready to respond.

    Best wishes!
  3. AliceInWonderland6 Win User

    Microsoft Edge is Not Working Again

    It still is not working. Any other suggestions?
  4. AquarrzSudnnym Win User

    Microsoft Edge is Not Working Again

    If you join Xbox Insider Program by using the Report-a-Problem feature, a long press of the Nexus button, the developers will investigate
    each report and provide an answer hopefully.
  5. XBF Felixx P Win User

    Microsoft Edge is Not Working Again

    Hello AliceInWonderland6!

    Thanks for reaching out to Xbox forums support.

    I'm sorry to hear about the issues that you've been experiencing with the Microsoft Edge app.

    The times that you've factory reset your console,

    did you go with the KEEP MY GAMES AND APPS option or the DELETE EVERYTHING option when resetting your console?

    Let us know!

    Felix

    Xbox forums support
  6. AliceInWonderland6 Win User

    Microsoft Edge is Not Working Again

    Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
    Unplug the power cord from the back of the console for 5 minutes.
    Plug the power cord back in and restart the console.
    I did that as I stated above and it did not resolve the problem. I did it several times and it did not resolve the problem. How many times will I have to try what doesn't work before this gets an update to fix it?

    Just to make certain you know that it does nothing to fix the browser I did it again exactly as you stated and exactly as I have done many times. It did not change anything at all.
Thema:

Microsoft Edge is Not Working Again

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