Microsoft Family Safety - unable to verify

Discus and support Microsoft Family Safety - unable to verify in XBoX Accessibility to solve the problem; hello receive an error message below when trying to add money to child account "Contact us at Microsoft support We’re having trouble processing your... Discussion in 'XBoX Accessibility' started by DustyFantastic, Sep 22, 2022 at 3:22 AM.

  1. Microsoft Family Safety - unable to verify


    hello

    receive an error message below when trying to add money to child account
    "Contact us at Microsoft support We’re having trouble processing your payment and we’d like to get it sorted out. Get more info"

    the child account in question has two banners at the top asking to sign in again on windows pc and xbox with a button on the right that says 'Fix It'

    clicking the 'Fix It' button shows a box which then says to go to 'aka dot ms/familyverify' from each device and follow the instructions... opened up Bing on xbox, typed that in, and it just opens up the Microsoft Store..

    have not had a problem in the past, it just seems to want to do this familyverify thing now..

    any help much appreciated.

    thanks Microsoft Family Safety - unable to verify :)

    :)
     
    DustyFantastic, Sep 22, 2022 at 3:22 AM
    #1
  2. DustyFantastic Win User

    Microsoft Family Safety - unable to verify

    Hi Georges C.,

    thanks for responding.

    I'm not sure i quite follow you though - I do not ask for anyone to add a balance to the child account, or access any data, I am asking for assistance in being able to verify the account on either the windows pc or xbox and providing some background information.

    the aka.ms/familyverify link that i am asked to go to, simply does nothing on either pc or xbox, and every time i return to the family safety page under the childs account, a banner states that the account has not been verified.

    thanks in advance for any help!
  3. Georges C. Win User

    Microsoft Family Safety - unable to verify

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello DustyFantastic, this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify the actual reason or accurately check this issue of the error or because we can not add balance in the child account.

    To effectively clarify this issue, you need to contact Microsoft support directly via chat so that they can help you.
  4. Onyx Is Here Win User

    My game is giving me a authentication error for destiny 2 and it sais something is wrong with my xbox account I looked and cant find anything please help mods!

  5. andrejsebul Win User

    Can't change my privacy and online settings

    Yeah, sorry. I logged into Microsoft family safety on my android phone. When I log in to my PC, it still says my account is not connected to a device, which makes it unable to change my settings (it says for Family safety features to work, my account has to be connected to a device).
  6. XBF Brad A Win User

    나이인증이 안됩니다...[Translation-Age verification is not allowed...]

    Hi Fellow gamer,

    Thanks for coming to the forums. Unfortunately, in some regions, age verification is required to play some game titles. If you are unable to verify, you will need to

    update your security information
    on the
    account website
    .

    Thanks,

    Brad
Thema:

Microsoft Family Safety - unable to verify

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