Microsoft Jigsaw Ad server just hangs, repeatedly on PC

Discus and support Microsoft Jigsaw Ad server just hangs, repeatedly on PC in XBoX Games and Apps to solve the problem; The black screen of death with circle icon all day. Is there a way to reset the ad to something that works or responds?... Discussion in 'XBoX Games and Apps' started by OCMarkDW, Dec 8, 2021.

  1. OCMarkDW
    OCMarkDW Guest

    Microsoft Jigsaw Ad server just hangs, repeatedly on PC


    The black screen of death with circle icon all day. Is there a way to reset the ad to something that works or responds?

    :)
     
    OCMarkDW, Dec 8, 2021
    #1
  2. SamQY Win User

    Microsoft Jigsaw Ad server just hangs, repeatedly on PC

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    These steps can help you, give it a try.

    Check for updates on Windows Update, update everything including optional/additional updates.

    1. Logout from Xbox app and Microsoft Store app

    2. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset. Do this with the game too.

    3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.

    4. Open the Microsoft Store app, click on the 3 dots in the upper right corner>downloads updates>get updates and update everything.

    5. Restart your PC, log in to both apps and see if that solves the problem.

    If the issue persists, I recommend contacting game support directly to help with this.

    https://microsoftcasualgames.zendesk.com/hc/en-...
  3. DuneFan Win User

    Jigsaw does not load

    It's the Lexus ADS... either remove them or replace!!!!!!!!!!!!!!!!!!!! I'm tired of constantly trying to replay daily challenges in Jigsaw!The ads are just too big to download & that's why it's hanging up & not loading!
  4. Frathos Win User

    Microsoft Jigsaw ads

  5. Mister Maka Win User

    Microsoft Puzzle hangs repeatedly during play

    Hey there Bob!

    Can you try uninstalling the game from Windows, restart your PC, and then install it again? That should hopefully help with the crashing :) keep us in the loop with how it goes.
  6. jimhughretired Win User

    Microsoft games and Xbox sign-in issues

    Same problem with Jigsaw - Solitaire works, but not Jigsaw on Surface 4 in the past week. Xbox customer help can't solve it as this is a 'games on windows' problem, they say. Microsoft Answer Desk can't help. And Jigsaw works fine on a Dell Win 10 platform,
    so it's something about Jigsaw communicating with the xbox registry server on the Surface 4.
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Microsoft Jigsaw Ad server just hangs, repeatedly on PC

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