Microsoft me ha robado, quiero mi dinero de vuelta. [Translation-Microsoft robbed me, I...

Discus and support Microsoft me ha robado, quiero mi dinero de vuelta. [Translation-Microsoft robbed me, I... in XBoX Sales and Promo to solve the problem; Saludos a toda la comunidad. Voy a escribir frases cortas en mi idioma para facilitar la traducción. Perdonen el título y su dramatismo. Pero... Discussion in 'XBoX Sales and Promo' started by Imon Spartan, Apr 21, 2019.

  1. Imon Spartan
    Imon Spartan Guest

    Microsoft me ha robado, quiero mi dinero de vuelta. [Translation-Microsoft robbed me, I...


    Saludos a toda la comunidad. Voy a escribir frases cortas en mi idioma para facilitar la traducción.

    Perdonen el título y su dramatismo. Pero necesitaba llamar su atención de una vez.

    Hace unos días cuando comenzó la oferta de 3 meses de Game Pass por 1€ yo realicé la compra de dicha oferta. Durante el procedimiento en la parte final surgió un error. El código del error no lo apunté por desgracia.

    Dicho error invalidaba la compra, pero me cobraron el 1€. Sin darme los 3 meses de Game Pass ni dejar historial alguno de compra.

    No hay cargos en mi cuenta de Xbox porque no se realizó la compra, PERO SI HAY CARGOS EN MI CUENTA BANCARIA. La compra dio error y no se realizó pero se me cobró el 1€ a pesar de dar error y no me dieron los 3 meses de Game Pass.

    La única información de la que dispongo es del extracto bancario donde se muestra el cobro del 1€. Dispongo de PDF para confirmar la fecha y la hora de la compra. Ya que como ya he indicado anteriormente la compra al realizarse dio un error que impedía
    que la compra se llevara a cabo, pero igualmente me cobraban. Más allá de esto no puedo darles más información.

    A otros usuarios les ha ocurrido lo mismo, a algunos incluso varias veces (llegando a cobrarle 20 veces el 1€ por intentarlo 20 veces y darles el error).

    Llevo ya 2 intentos de contactar con la Asistencia Técnica, pero me han IGNORADO. Estoy muy indignado con este trato al consumidor.

    [Translation-Greetings to the whole community. I will write short sentences in my language to facilitate translation.

    Pardon the title and its drama. But I needed to get your attention at once.

    A few days ago when I started the 3 month offer of Game Pass by €1 I made the purchase of this offer. During the procedure in the final part an error arose. The code of the error did not aim it unfortunately.


    That mistake invalidated the purchase, but I was charged the €1. Without giving me the 3 months of Game Pass or leave any history of purchase.

    There are no charges on my Xbox account because the purchase was not made, BUT IF there are CHARGES IN MY BANK ACCOUNT. The purchase failed and was not performed but I charged the €1 despite giving error and I did not get the 3 months of Game Pass.

    The only information I have is the bank statement which shows the collection of €1. I have PDF to confirm the date and time of purchase. Because as I indicated previously the purchase when made gave a mistake that prevented the purchase to take place,
    but also charged me. Beyond this I can't give you any more information.


    Other users have happened the same, some even several times (getting to charge 20 times the €1 for trying 20 times and give them the error). I've already had 2 attempts to contact technical assistance, but I have been IGNORED. I'm very indignant
    about this consumer deal. ]


    :)
     
    Imon Spartan, Apr 21, 2019
    #1
  2. Imon Spartan Win User

    Microsoft me ha robado, quiero mi dinero de vuelta. [Translation-Microsoft robbed me, I want my money back.]

    Voy a probar la primera solución, ya que lo primero que hice en su momento fue ir a asistencia técnica pero ignoraron mis solicitudes y me llevaron a escribir este tema.

    Gracias de todos modos.

    [Translation-I will try the first solution, because the first thing I did at the time was go to technical assistance but ignored my requests and took me to write this topic.

    Thanks anyway.]
  3. YosVaz Win User

    Saldo vencido [Translation-Overdue balance]

    Quiero pagar el saldo vencido con el dinero de la cuenta Microsoft, pero no puedo realizarlo, solo me da la opción de pago por tarjeta de crédito o débito, quiero saber si se puede hacer con el saldo disponible de Microsoft

    [Translation-I want to pay the overdue balance with the Microsoft account money, but I can't do it, just give me the option of payment by credit or debit card, I want to know if it can be done with the available balance from Microsoft]
  4. francocoronel1 Win User

    Me descontaron el dinero pero no me dieron el Game Pass [Edit - Transaltion] - They deducted my money but they didn't give me the Game Pass

    Me paso exactamente lo mismo, y me comunique con el soporte de microsoft y me dijeron que era un problema de mi banco. Luego de eso hice el reclamo a mi banco y ellos me contestaron que el dinero llego a microsoft, en pocas palabras ninguno se hace cargo
    del error. Solo espero que me den el game pass o que minimamente me devuelvan el dinero.

    [Edit - Translation] - The same thing happened to me, and I contacted microsoft support and they told me it was a problem with my bank. After that I made the claim to my bank and they replied that the money came to microsoft, in a nutshell none takes
    responsibility for the error. I just hope that they give me the game pass or that they minimally return my money.
  5. xavimas Win User

    no me llega el codigo al correo alternativo ,[I do not get the code to the Alternative mail,

    quiero Game pass ya e canjeado el codigo y al querer activar game pass no me deja, me sale error , pone que tengo que esperar 30 dias hasta el 15 de este mes y e visto que el dinero, 10 euros se a colocado en mi cuenta microsoft

    Translate- I want to game pass and redeemed the code and wanting to activate game pass will not let me, I get error, says I have to wait 30 days until 15 this month and seen that the money, 10 euros is placed in my account Microsoft
  6. edson72gonzales Win User

    Compra de pavos en la aplicación de Xbox [Buying v-bucks in the Xbox application]

    Ami tambien no me yego mis pavos que gaste 48 Reales aqui en brasil y nunca me yego mi pavos quiero o mi dinero ?

    [Translation-Ami also do not let me refuse my turkeys that I spend 48 Royals here in Brazil and I never and I never my turkeys I want or my money ? ]
Thema:

Microsoft me ha robado, quiero mi dinero de vuelta. [Translation-Microsoft robbed me, I...

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