Microsoft me ha robado, quiero mi dinero de vuelta. [Translation-Microsoft robbed me, I...

Discus and support Microsoft me ha robado, quiero mi dinero de vuelta. [Translation-Microsoft robbed me, I... in XBoX Sales and Promo to solve the problem; Saludos a toda la comunidad. Voy a escribir frases cortas en mi idioma para facilitar la traducción. Perdonen el título y su dramatismo. Pero... Discussion in 'XBoX Sales and Promo' started by Imon Spartan, Apr 21, 2019.

  1. Imon Spartan
    Imon Spartan Guest

    Microsoft me ha robado, quiero mi dinero de vuelta. [Translation-Microsoft robbed me, I...


    Saludos a toda la comunidad. Voy a escribir frases cortas en mi idioma para facilitar la traducción.

    Perdonen el título y su dramatismo. Pero necesitaba llamar su atención de una vez.

    Hace unos días cuando comenzó la oferta de 3 meses de Game Pass por 1€ yo realicé la compra de dicha oferta. Durante el procedimiento en la parte final surgió un error. El código del error no lo apunté por desgracia.

    Dicho error invalidaba la compra, pero me cobraron el 1€. Sin darme los 3 meses de Game Pass ni dejar historial alguno de compra.

    No hay cargos en mi cuenta de Xbox porque no se realizó la compra, PERO SI HAY CARGOS EN MI CUENTA BANCARIA. La compra dio error y no se realizó pero se me cobró el 1€ a pesar de dar error y no me dieron los 3 meses de Game Pass.

    La única información de la que dispongo es del extracto bancario donde se muestra el cobro del 1€. Dispongo de PDF para confirmar la fecha y la hora de la compra. Ya que como ya he indicado anteriormente la compra al realizarse dio un error que impedía
    que la compra se llevara a cabo, pero igualmente me cobraban. Más allá de esto no puedo darles más información.

    A otros usuarios les ha ocurrido lo mismo, a algunos incluso varias veces (llegando a cobrarle 20 veces el 1€ por intentarlo 20 veces y darles el error).

    Llevo ya 2 intentos de contactar con la Asistencia Técnica, pero me han IGNORADO. Estoy muy indignado con este trato al consumidor.

    [Translation-Greetings to the whole community. I will write short sentences in my language to facilitate translation.

    Pardon the title and its drama. But I needed to get your attention at once.

    A few days ago when I started the 3 month offer of Game Pass by €1 I made the purchase of this offer. During the procedure in the final part an error arose. The code of the error did not aim it unfortunately.


    That mistake invalidated the purchase, but I was charged the €1. Without giving me the 3 months of Game Pass or leave any history of purchase.

    There are no charges on my Xbox account because the purchase was not made, BUT IF there are CHARGES IN MY BANK ACCOUNT. The purchase failed and was not performed but I charged the €1 despite giving error and I did not get the 3 months of Game Pass.

    The only information I have is the bank statement which shows the collection of €1. I have PDF to confirm the date and time of purchase. Because as I indicated previously the purchase when made gave a mistake that prevented the purchase to take place,
    but also charged me. Beyond this I can't give you any more information.


    Other users have happened the same, some even several times (getting to charge 20 times the €1 for trying 20 times and give them the error). I've already had 2 attempts to contact technical assistance, but I have been IGNORED. I'm very indignant
    about this consumer deal. ]


    :)
     
    Imon Spartan, Apr 21, 2019
    #1
  2. Imon Spartan Win User

    Microsoft me ha robado, quiero mi dinero de vuelta. [Translation-Microsoft robbed me, I want my money back.]

    Voy a probar la primera solución, ya que lo primero que hice en su momento fue ir a asistencia técnica pero ignoraron mis solicitudes y me llevaron a escribir este tema.

    Gracias de todos modos.

    [Translation-I will try the first solution, because the first thing I did at the time was go to technical assistance but ignored my requests and took me to write this topic.

    Thanks anyway.]
  3. xavimas Win User

    no me llega el codigo al correo alternativo ,[I do not get the code to the Alternative mail,

    quiero Game pass ya e canjeado el codigo y al querer activar game pass no me deja, me sale error , pone que tengo que esperar 30 dias hasta el 15 de este mes y e visto que el dinero, 10 euros se a colocado en mi cuenta microsoft

    Translate- I want to game pass and redeemed the code and wanting to activate game pass will not let me, I get error, says I have to wait 30 days until 15 this month and seen that the money, 10 euros is placed in my account Microsoft
  4. Joshua esponja Win User

    No Puedo Jugar Online Gears of war 3

    Esto ya Se están pasando Enserio quiero mi Dinero o quiero Respuestas Me Dijeron que en 16 (Máximo) El Problema Estaría Solucionado Según Microsoft Que el Sábado 31 Tendrían Información Me dijeron que checara en Foros Pero Son las Mismas respuestas de que
    Prohiciones Permanentes Pero ¿Eso de que Me Sirve? He Visto Gente que Según esto Subirá Soluciones pero quiero Cosas Legales y que no me Vuelvan a Salir con esto Soy Comprador de Xbox 360 desde 2008 No Hice Ningún Glitch y Quiero Respuestas Solo eso Pido.
    Si algun Trabajador de Microsoft Lee Esto por favor envieme un Correo Electronico o un Mensaje .

    [mod translation: This is already being seriously want my money or want answers Me Dijeron that 16 (maximum) problem Estaría solved according to Microsoft who Saturday 31 would have information told Me that he checara in forums but are the same answers
    that Prohiciones permanent but do so that Me work? I have seen people that according to this rise solutions but want to legal things and that not me again to go out with this I am buyer of Xbox 360 since 2008 not did any Glitch and I want to answer
    only that ask. If any employee of Microsoft read this please send me an email or a message.]
  5. DirectingMage31 Win User

    Canceling Account

    quiero cancelar la cuenta porque ya no tengo el xbox 360 solo eso me estan descontando dinero de mi tarjeta todos los meses ya no tengo el equipo por fabor quitenme del sistema gracias
  6. Jugador80641881 Win User

    Facturación

    Que me devuelvan el dinero de este mes y lo cancelen de mi cuenta de una buena vez!
Thema:

Microsoft me ha robado, quiero mi dinero de vuelta. [Translation-Microsoft robbed me, I...

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