Microsoft points not working

Discus and support Microsoft points not working in XBoX Rewards to solve the problem; Dear sirs, My Microsoft points cards aren't working any more. I've been speaking with Xbox support and they directed me to this forum for help. "For... Discussion in 'XBoX Rewards' started by BCaldas, May 24, 2018.

  1. BCaldas
    BCaldas Guest

    Microsoft points not working


    Dear sirs,

    My Microsoft points cards aren't working any more. I've been speaking with Xbox support and they directed me to this forum for help.

    "For your reference, I will be providing the case number of our interaction: 1427376723."

    Can you please credit the value associated with these cards?

    Thank you

    :)
     
    BCaldas, May 24, 2018
    #1
  2. THOR OD1NS0N
    THOR OD1NS0N Guest
    Microsoft Points not working

    I would go contact Xbox support at 1800-4MY-XBOX or on twitter @XboxSupport. They may be able to help you with your code. Good luck!
     
    THOR OD1NS0N, May 24, 2018
    #2
  3. iNb4 Ownage
    iNb4 Ownage Guest
    Microsoft points not working

    Hello, are you purchasing those MSP's from the Xbox Marketplace or from a local retail store? I would recommend reaching out to Xbox Phone Support for this issue so they can have a look at your billing information. Unfortunately, there's not a whole lot
    we can assist you with on the Xbox Forums do to privacy reasons.

    -

    1-800-4MY-XBOX or 1-800-469-9269 (US & Canada)
     
    iNb4 Ownage, May 24, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Microsoft points not working

    Reference numbers are only used by phone/chat support so forum support does not have access to that information. If they are Microsoft point cards and not Xbox gift cards then they most likely have expired and can no longer be used. The Microsoft point system
    was discontinued in 2013.
     
    Smwutches, May 24, 2018
    #4
  5. BCaldas
    BCaldas Guest
    And where is that specified on the cards? No expiration date is set there.
     
    BCaldas, May 24, 2018
    #5
  6. Smwutches
    Smwutches Guest
    They wouldn't have had one at the time because they were not originally intended to. Unfortunately the FAQ about the transition is no longer available so I can't link that information.
     
    Smwutches, May 24, 2018
    #6
  7. BCaldas
    BCaldas Guest
    I have some cards that have lost their value without any information. I need you to help me to get a solution. It's not fair nor good support just to say they have expired and that the info is not avaiable any more.
     
    BCaldas, May 24, 2018
    #7
  8. Smwutches
    Smwutches Guest

    Microsoft points not working

    You would have to try contacting support again to see if there is anything they can do, but there wouldn't be anything that could be done through the forums.
     
    Smwutches, May 24, 2018
    #8
  9. XBLRewards8
    XBLRewards8 Guest
    Hello BLemosCaldas,

    This forum is for Xbox Live Rewards issues only. We cannot assist with billing issues. You may want to try Xbox billing support at (Contact Us | Xbox Support). However, as stated by Smwutches, Microsoft
    Points were discontinued years ago in August 2013.
     
    XBLRewards8, Nov 3, 2018
    #9
  10. XBLRewards8 Win User

    Microsoft points not working

    Hello BLemosCaldas,

    This forum is for Xbox Live Rewards issues only. We cannot assist with billing issues. You may want to try Xbox billing support at (http://support.xbox.com/contact-us). However, as stated by Smwutches, Microsoft
    Points were discontinued years ago in August 2013.
  11. Smwutches Win User

    Microsoft points not working

    You would have to try contacting support again to see if there is anything they can do, but there wouldn't be anything that could be done through the forums.
  12. Smwutches Win User

    Microsoft points not working

    They wouldn't have had one at the time because they were not originally intended to. Unfortunately the FAQ about the transition is no longer available so I can't link that information.
  13. Smwutches Win User

    Microsoft points not working

    Reference numbers are only used by phone/chat support so forum support does not have access to that information. If they are Microsoft point cards and not Xbox gift cards then they most likely have expired and can no longer be used. The Microsoft point system
    was discontinued in 2013.
  14. HyruleBalverine Win User

    Microsoft points not working

    Albanian Mamba, likely this was done accidentaly, but please try to create only one thread for any particular issue. You have a response in your other thread.
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Microsoft points not working

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