Microsoft Purchase - Not Working

Discus and support Microsoft Purchase - Not Working in XBoX Sales and Promo to solve the problem; Hello Today i bought something from Microsoft Store, the money has been taken from my bank account but then in got an email which said the purchase... Discussion in 'XBoX Sales and Promo' started by Kac1er, Oct 21, 2019.

  1. Kac1er
    Kac1er Guest

    Microsoft Purchase - Not Working


    Hello

    Today i bought something from Microsoft Store, the money has been taken from my bank account but then in got an email which said the purchase had some problems and i did not got the thing i bought.

    So now i have neither money nor purchased items.

    What should i do now?

    I want to say that my purchase has not been booked yet (it is going to be done at 2019-10-21), maybe this is reason? but still i have status DECLINED in my purchase history.

    :)
     
    Kac1er, Oct 21, 2019
    #1
  2. XBF Eladio M Win User

    Microsoft Purchase - Not Working

    Hey Kac1er

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with a purchase you made on your account.

    For these circumstances, I would recommend that you
    Contact Xbox Customer Support
    so that they may be able to provide additional details on what would be the cause of this declined status.

    This can be done by following these simple steps:

    1. Log into Xbox.com
    2. Scroll down to the bottom of the page and select Support.
    3. Scroll down and select Contact us.
    4. Select Billing & accounts.
    5. Select See other options.
    6. Select Charges on my account.
    7. Select Show contact options.
    8. Select Request a call from Support.

    I hope this is of some help.
  3. Smwutches Win User

    Microsoft Purchase - Not Working

  4. maxen Win User

    Purchasing Microsoft Points/Currency- Not Working :(

  5. Smwutches Win User

    Sorry This offer is not valid in your region. Battlefield (US) Games with gold

    There's a known issue with that game that Microsoft is working on. It should work through the website, but they are working on fixing the purchase issue through the console.
  6. Kaleidosphere Win User

    Status code: 8C250001 - And it doesn't exist?? (Tried to buy a game from the marketplace, failed)

    Now I tried purchasing microsoft points - IT DOESN'T WORK ANYMORE ;-;
Thema:

Microsoft Purchase - Not Working

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