Microsoft realms cancelled subscription

Discus and support Microsoft realms cancelled subscription in XBoX Games and Apps to solve the problem; I don't know if anyone can help. In March I bought a subscription to microsoft realms and my son started playing minecraft on it with a friend. In... Discussion in 'XBoX Games and Apps' started by LornaRees1, Jul 31, 2020.

  1. LornaRees1
    LornaRees1 Guest

    Microsoft realms cancelled subscription


    I don't know if anyone can help. In March I bought a subscription to microsoft realms and my son started playing minecraft on it with a friend. In April I realised I already had a subscription so I cancelled one - as it turns out I cancelled the new one
    I had bought that my son was playing on. Now, he would like that one back again. What can I do? Is it gone forever?

    Do I need multiple subscriptions if he is playing with separate groups of friends?

    :)
     
    LornaRees1, Jul 31, 2020
    #1
  2. XBF Diego M Win User

    마인크래프트 윈도우10 렐름 체험판 구독 취소 질문드립니다. [Mod Translation-Minecraft Windows 10 Realm Trial Cancel]

    Hi Kooszec,

    Thank you for posting on the Xbox forums. I'd be happy to answer that.

    Realms in Minecraft is not a Microsoft affiliated subscription, but rather a subscription associated with your Mojang account. From the

    Realms FAQ
    on Mojang's website; "You can cancel or reactivate your recurring payment for Minecraft Realms at any time from your
    account overview. Find the Realm you're looking for listed under My Subscriptions. From here you can cancel or reactivate your Realm."

    "If you have any trouble with this process, please contact customer support and provide them with the transaction ID associated with your
    most recent Realms purchase."

    You will to contact Mojang Support if you need more assitance with this matter.
  3. XBF George L Win User

    XBOX의 게임인 PE마인크래프트의 REALM서비스 구독해지를 할 수 없습니다 (Mod Translation: You can't unsubscribe from the realm service of the Xbox's game pe Minecraft)

    Hello!

    Thanks for reaching out to us here on the forums with this situation. I understand you're trying to cancel your Minecraft Realms paid monthly subscription and cant figure out how to do so is that right? I recommend you go here:

    Canceling a Realms subscription
    . Follow the steps listed and you should be able to get the subscription to stop charging you. Hope this helps!

    Let us know with a reply how it goes!
  4. wi7bit Win User

    Xbox has stolen my money? Please tell me that Xbox has not turned into thieves!

    Sorry to hear you're having issues with this. I always found Microsoft very helpful when dealing with subscription issues, so I'm shocked!

    Not sure if any other ambassador can help me out here, but isn't Minecraft Realms a subscription service? They could easily refund the sub and cancel the Realm.

    What does it show on the 'Service & Subscriptions' screen?

    I've looked at this my own account and I'm finding it impossible to take out two subscriptions for the same service on the same account.
  5. XBF Brad A Win User

    Minecraft realms

    Hi Damien,

    Thanks for reaching out to the forums. We understand you have question on cancelling Minecraft realms. Here is a

    forum post
    from Minecraft forums on how to cancel the subscription.

    Hope this helps.

    Brad
  6. Sarandipity7012 Win User

    No option to renew an expired minecraft realm for 10 friends

    Hello Unholy Eff3ct! Same issue, sooo frustrating.

    I don't think it has to do with you cancelling the subscription, but it might. My Realm expired because my debit card was stolen so I got a new one and forgot to update the card information. I didn't realize it until 2 months later because I was in night
    classes and did not have much time to play. On Microsoft's website though it says I cancelled it on 10/20/19, when my card could not be charged since it was stolen and cut off.

    When I went to renew it on 12/20/19 the renew button was not there. I could not find it in my settings on Minecraft, settings on Xbox, manage subscriptions on Microsoft's website, Mojang's website, no where!

    So I thought I might have to subscribe to this realms plus subscription to be able to get back into it. I clicked on the pencil next to my expired realm, I clicked on "Manage Subscriptions", I clicked "Info" under the one that is expired, and it takes me
    to the new realms plus subscription page. I proceeded to purchase the monthly subscription then went back out to play, and it had created a brand new realm. I loaded in it once to make sure it didn't copy my realm, but nope brand new realm nothing in my bag
    no clue where I am so I saved and exited that realm. I haven't gotten back on that realm until tonight when I was on the phone with Xbox Support, just to double verify it was not my original expired realm.

    When speaking with Xbox both times, they have tried to look and find out if they do have access to the realms and how they could help to no avail. They have been awesome in trying to assist, but just cannot access in game developer content on Minecraft.

    On 12/23/19 I emailed Mojang from Minecraft.net and got an email back saying they got my request and will get back with me, but I have not heard from them since and it has been 20 days now. I have gone on twitter and asked Mojang's Support to check on it
    multiple times, and they keep saying they will respond in a timely manner in the order requests were received. 20 days is a long time to wait for support, while I am paying for a realm I do not use.

    I didn't want to cancel the new subscription without them being able to see on the back end why it purchased a brand new one when going through the old expired realms "Info" button.

    I believe the issue is that the button to renew realms was removed when adding the new realms plus subscription page. I think that they could not allow users to renew an old expired realm with the new realms plus subscriptions being active. Since
    there is no
    10 player "Realm Server Subscription" anymore, there is only a
    10 player "Realms Plus Subscription" or
    2 player "Realms Server
    Subscription".

    Either way, last time I had a card mix up and my realm expired - I clicked the pencil, manage subscriptions, and renew realm then it took me to the page to pay for the monthly subscription. This option, like you have said, is no longer there. Xbox Support
    cannot access it because it is in game content that they only manage the billing for, and Mojang has only one method of true support contact that I have found and they are not responding to my emails.

    Hoping you might have heard something by now that might help me out as well! Thank you! Hopefully we can access our realms asap! lol

    - Sarandipity
Thema:

Microsoft realms cancelled subscription

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