Microsoft rewards not redeeming

Discus and support Microsoft rewards not redeeming in XBoX Sales and Promo to solve the problem; Today I was in Microsoft rewards and I purchased 1 month of xbox live gold membership with my points, however when I look at my subscriptions to see if... Discussion in 'XBoX Sales and Promo' started by costabernard, Oct 16, 2020.

  1. costabernard
    costabernard Guest

    Microsoft rewards not redeeming


    Today I was in Microsoft rewards and I purchased 1 month of xbox live gold membership with my points, however when I look at my subscriptions to see if I have the membership or if I try to play an online game it doesn't let me as if I don't have the subscription
    , but when I look at my points it doesn't show any of the points used for the purchase. What have I done wrong?

    :)
     
    costabernard, Oct 16, 2020
    #1
  2. Reidlos88 Win User

    Never received my rewards!

    It was for xbox rewards though. I redeemed my xbox rewards points for microsoft credit so it is for xbox rewards not microsoft rewards.
  3. Oraclea Win User

    badlands rewards

    Hi, for this promotion, my option to redeem the 3 months of Game Pass arrived as one of the items that could be redeemed (for 0 points) in the "Redeem" section of
    my Microsoft Rewards page. Once redeemed, I got the code in an email to my Xbox/Microsoft Rewards account email address.

    I'd check to see if you have the option to redeem it there, and then contact
    Microsoft Rewards Customer Support
    if you don't see it there. Hope that helps!
  4. Smwutches Win User

    I Redeemed points for a 1-Month Code for the Xbox Game Pass and did not get the code.

    The Xbox Rewards program is not the same as the Microsoft Rewards program. So if you redeemed Microsoft Rewards points for game pass, you would need to continue trying to work with Microsoft Rewards support. Xbox Rewards support will not be able to assist.
  5. MRallamagoosa Win User

    MyVIP Gems to Microsoft Rewards Points

    From the Microsoft Rewards Migration FAQ: "any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will
    convert to one Microsoft Rewards point".
  6. MRallamagoosa Win User

    Will VIP gems be monetized if they are not redeemed by the time the program closes?

    From the Microsoft Rewards Migration FAQ: "any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned.
    One MyVIP Gem will convert to one Microsoft Rewards point".
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Microsoft rewards not redeeming

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