Microsoft solitaire collections second account disappeared

Discus and support Microsoft solitaire collections second account disappeared in XBoX Games and Apps to solve the problem; I had two accounts that i used for playing microsoft solitaire collections. I used to be able to sign out from collections, then when choosing to sign... Discussion in 'XBoX Games and Apps' started by SL2252, Nov 6, 2019.

  1. SL2252
    SL2252 Guest

    Microsoft solitaire collections second account disappeared


    I had two accounts that i used for playing microsoft solitaire collections. I used to be able to sign out from collections, then when choosing to sign in, it would list both accounts so i could choose. Now, my second account has disappeared. I cant find
    any way to access it either through microsoft collections or xbox live. It will only bring up my original account.

    :)
     
    SL2252, Nov 6, 2019
    #1
  2. SL2252 Win User

    Microsoft solitaire collections second account disappeared

    I was able to access my second account through Xbox live sign in. I suddenly remembered the email and password to the second account. However to change accounts, I must sign out of my original account, then sign in, typing the new email address and password.
    Not nearly as convenient as it was before when both accounts where listed and I merely tapped the second account address. So, either an update change to Ipad or to microsoft solitaire collections. Too bad. Well, it was nice while it lasted.
  3. XBF Leo G Win User

    Microsoft solitaire collections second account disappeared

    Hello SL2252,

    Thank you for posting on the Xbox forums. We understand that one of your Microsoft accounts is missing from Microsoft Solitaire Collection, and you would like to recover the account. You must know the email address and password of the account in order
    to utilize it. If you do not remember the email address, you can use
    our support article
    to recover it.

    If these troubleshooting steps do not resolve the issue, we suggest reaching out to the
    Xbox Support Team. They can use the gamertag to look up the account, but you will need to verify the account with the support agent in order for them to provide you with the account
    information. We will provide steps on how to contact the Xbox Support Team. Be sure to let us know the results!

    How to contact the support team:

    1. Select the support team link we provided
    2. Select Billing & accounts
    3. Select See other options
    4. Select Payment & billing
    5. Select Show contact options
    6. Select Request a call from Support
  4. SandraMMH Win User

    My Microsoft Solitaire Collection has stopped working

    I am not using Microsoft Solitaire Premium.

    In Microsoft Solitaire Collection there is.

    "Settings" Apps & Features" choose Microsoft Solitaire Collection, Advanced Settings then Reset.
  5. BeastBadshah Win User
  6. MennoEijgensteijn Win User

    de taal van microsoft games is veranderd in een onbekende taal, kan niet veranderen (noitceloC eriatiloS tfosorciM) [Translated] The language of Microsoft Games has changed to an

    volgens mij geen engels en alleen in microsoft solitaire collection

    [Translate]

    According to me no English and only in Microsoft Solitaire collection
Thema:

Microsoft solitaire collections second account disappeared

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