Microsoft Store: Cant install games

Discus and support Microsoft Store: Cant install games in XBoX on Windows to solve the problem; I recently subscribed to the XBOX Game Pass for PC. However, when I try to install any game from the store the button is grayed out. Upon closer... Discussion in 'XBoX on Windows' started by MatthewWhite98, Jun 11, 2019.

  1. Microsoft Store: Cant install games


    I recently subscribed to the XBOX Game Pass for PC. However, when I try to install any game from the store the button is grayed out. Upon closer inspection, it seems like the store thinks I do not have my operating system updated. The store wont let me download
    anything citing that my system is at version 17134. I have already hit "check for updates" and I am being told that I am fully updated. Please help me sort this out as I was looking forward to playing the games but will be canceling if I cannot install them.

    Here is a screenshot of the issue:


    Microsoft Store: Cant install games [​IMG]


    I have never had this problem before when installing any other game from any other source and my computer says that it is up to date. This leads me to believe that it is a problem with the windows store recognizing my version.

    :)
     
    MatthewWhite98, Jun 11, 2019
    #1
  2. DominumStige Win User

    Forza Horizon 3 not showing in my library

    Hi!

    Be sure you use the correct account used to redeem the game. Open Microsoft Store and search the game to install it.

    If you can't find or install an app from Microsoft Store, you can follow these
    instructions
    .
  3. MatthewWhite98 Win User

    Microsoft Store: Cant install games

    SOLUTION:

    I was able to solve this issue by registering for the Windows Insider program. While this works, it is quite ridiculous that I have to sign up for updates that I do not want or need in order to play these games. I know for a fact that I can run these games
    on the version of Windows that I had. For example, I already own Slay the Spire on Steam and it has worked perfectly since launch. However, Microsoft is forcing their updates down my throat citing that it is necessary to play the game when that is a blatant
    lie. Very disappointed in the Microsoft Store for forcing me to opt into their program.
  4. 1Average_Gamer Win User

    Microsoft Store: Cant install games

    Have you tried resetting your PC? All the news of game pass out now is Hot off the Press so if your computer been on whole time you might just need a reset for new changes to take effect....hope this helps
  5. XBF Crystal P Win User

    Microsoft Store: Cant install games

    Hi there Matthew,

    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.

    In reference to updates from Microsoft, I recommend to review the
    Microsoft Service Agreement
    for more information.

    • 7. Updates to the Services or Software, and Changes to These Terms.
      • a. We may change these Terms at any time, and we’ll tell you when we do. Using the Services after the changes become effective means you agree to the new terms. If you don’t agree to the new terms, you must stop using the Services, close your Microsoft
        account and, if you are a parent or guardian, help your minor child close his or her Microsoft account.
      • b. Sometimes you’ll need software updates to keep using the Services. We may automatically check your version of the software and download software updates or configuration changes. You may also be required to update the software to continue using the Services.
        Such updates are subject to these Terms unless other terms accompany the updates, in which case, those other terms apply. Microsoft isn’t obligated to make any updates available and we don’t guarantee that we will support the version of the system or device
        for which you purchased or licensed the software, apps, content or other products.
      • c. Additionally, there may be times when we need to remove or change features or functionality of the Service or stop providing a Service or access to Third-Party Apps and Services altogether. Except to the extent required by applicable law, we have no
        obligation to provide a re-download or replacement of any material, Digital Goods (defined in section 14(k)), or applications previously purchased. We may release the Services or their features in a preview or beta version, which may not work correctly or
        in the same way the final version may work.
      • d. So that you can use material protected with digital rights management (DRM), like some music, games, movies, books and more, DRM software may automatically contact an online rights server and download and install DRM updates.

    If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

    Thanks and have a great day.
  6. MatthewWhite98 Win User

    Microsoft Store: Cant install games

    I restarted when I installed an update for Windows thinking it would solve the problem. I also re-registered windows store using PowerShell to no avail.
Thema:

Microsoft Store: Cant install games

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