microsoft store payment problem

Discus and support microsoft store payment problem in XBoX Sales and Promo to solve the problem; Hello ! i want to buy xbox game pass 3 months for just 1$ but i have this problem: Contact us at Microsoft support We’re having trouble processing... Discussion in 'XBoX Sales and Promo' started by StoneBanks619, Apr 17, 2019.

  1. microsoft store payment problem


    Hello ! i want to buy xbox game pass 3 months for just 1$ but i have this problem:

    Contact us at Microsoft support
    We’re having trouble processing your payment and we’d like to get it sorted out.
    Contact us at Microsoft support We’re having trouble processing your payment and we’d like to get it sorted out.

    6RhX9HgEbkSfg0ml.36.1.10.10
    2019/04/15 - 16:31:38 UTC

    Can someone help me ? my xbox location is Italy and i can't change it because if i change the location my dlc won't work anymore.

    :)
     
    StoneBanks619, Apr 17, 2019
    #1
  2. XBF Diego M Win User

    microsoft store payment problem

    Hey there!

    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.
    If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance. For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create
    a new thread asking for assistance.

    Thank you again and have a great day!
  3. StoneBanks619 Win User

    microsoft store payment problem

    Thanks ! I manager to buy directly from the xbox afther setting up the address , postal code , city , etc.... and afther that it worked ! Thanks for the help.
  4. XBF Diego M Win User

    microsoft store payment problem

    Hi StoneBanks619,

    Thank you for coming to the forums. Errors like these usually occur due to region mismatch issues where the Microsoft Store you are trying to purchase from cannot verify your payment option if it is not a valid payment option from Italy, which is the Store
    you are buying from.

    You will need to make sure that your Microsoft Account region and billing account have a valid billing address from Italy in order to purchase items from the Italian Microsoft Store.
  5. choppyseize Win User

    microsoft store payment problem

    The promotion is for new accounts or accounts with no history of Xbox Live or GamePass from a certain date. You may not be eligible for the promotion. Also keep in mind that the card pre authorizes a full month not just 1$
  6. M3tal Daz3 Win User

    microsoft store payment problem

    If your account is located in Italy (EU) you should use Euro as method of payment and not dollars.
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microsoft store payment problem

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