microsoft store payment problem

Hey there!

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.
If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance. For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create
a new thread asking for assistance.

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Thanks ! I manager to buy directly from the xbox afther setting up the address , postal code , city , etc.... and afther that it worked ! Thanks for the help.

Hi StoneBanks619,

Thank you for coming to the forums. Errors like these usually occur due to region mismatch issues where the Microsoft Store you are trying to purchase from cannot verify your payment option if it is not a valid payment option from Italy, which is the Store
you are buying from.

You will need to make sure that your Microsoft Account region and billing account have a valid billing address from Italy in order to purchase items from the Italian Microsoft Store.

The promotion is for new accounts or accounts with no history of Xbox Live or GamePass from a certain date. You may not be eligible for the promotion. Also keep in mind that the card pre authorizes a full month not just 1$

If your account is located in Italy (EU) you should use Euro as method of payment and not dollars.