Microsoft Store Refund Refused Without Proper Justification

Discus and support Microsoft Store Refund Refused Without Proper Justification in XBoX on Consoles to solve the problem; Good afternoon, The service I have received from Microsoft today has been completely unsatisfactory. I requested a refund for a product purchased in... Discussion in 'XBoX on Consoles' started by amimmortal, Apr 7, 2020.

  1. amimmortal
    amimmortal Guest

    Microsoft Store Refund Refused Without Proper Justification


    Good afternoon,

    The service I have received from Microsoft today has been completely unsatisfactory.

    I requested a refund for a product purchased in error for the Xbox One platform, via the Windows 10 Microsoft Store. This request was denied because "[Microsoft's] refund policy does not allow refunds for digital game products that have been played or
    consumed
    "

    The ticket ID is [Mod Removed]

    This content was purchased, in error, for the Xbox One platform
    – I do not own an Xbox One, so it is not possible for me to install it, play it or consume it as your response indicates
    .

    My daughter had navigated to the purchase page via the Microsoft Store on her Windows 10 PC, at which point is was not obvious to me that the game was actually for the Xbox One. Quite why someone would purchase an Xbox One game via the Windows store
    is beyond me...

    I noticed the error immediately and requested the refund on the same day of purchase. As such I am entitled to a refund and I would ask that you attend to this as quickly as possible.

    The fact that I can no longer raise this request, or contact Microsoft via the support options, indicate a somewhat cavalier attitude to customer service, and my rights as a consumer.

    I look forward to hearing from you in due course.

    Andrew Clarke.

    :)
     
    amimmortal, Apr 7, 2020
    #1
  2. JPJCR Win User

    Microsoft Store Refund Refused Without Proper Justification

    I would recommend appealing the decision.

    Have you had a recent refund within the past year?

    You’d have the contact the customer service panel for those side of things as we do not deal with purchases or refunds!
  3. XBF Leo G Win User

    Microsoft Store Refund Refused Without Proper Justification

    Hello Andrew,

    Thanks for posting on the Xbox forums. We understand that you requested a refund for a digital game, but the refund was denied. Also, you would like to appeal the decision that was made. The moderators, volunteer moderators and ambassadors do not have
    the ability to manage refunds or the billing section of a Microsoft account. The best option in this scenario is to appeal the decision by responding to the email that was sent. Please provided as much detail as possible in the email, and you will receive
    a follow up email. We hope this information helps Andrew!
  4. PrefacedWaif159 Win User

    Microsoft Store Refund Refused Without Proper Justification

    Microsoft will not have unjustifiably say no to refunding content iv had this debate with them many times. All digital content is none refundable and doesn't comply with refund rules there for such preorder content and digital content is once charged is
    not going to get a refund endorsed by microsoft because compliance says no. Your next step would be going through arbitration which can be a costly experience.
  5. amimmortal Win User

    Microsoft Store Refund Refused Without Proper Justification

    Hi,

    How would one contact the "customer service panel", and what exactly is this?

    Thanks.

    A.
  6. amimmortal Win User

    Microsoft Store Refund Refused Without Proper Justification

    Hi,

    Bear in mind I've only resorted to this forum because it seems there is no other way to contact Microsoft.

    I have replied to the e-mail, though it should be noted that at no point in the e-mail does it suggest the course of action if I am unhappy with the initial response.

    No doubt the e-mail will disappear off into the ether.

    Thanks.

    A.
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Microsoft Store Refund Refused Without Proper Justification

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