Microsoft Store won’t open

Discus and support Microsoft Store won’t open in XBoX Games and Apps to solve the problem; For the last few days ive struggled to get the Store to open on my xbox one, i click to open the app and nothing happens, ive restarted my xbox and... Discussion in 'XBoX Games and Apps' started by James Skipworth, Sep 16, 2020.

  1. Microsoft Store won’t open


    For the last few days ive struggled to get the Store to open on my xbox one, i click to open the app and nothing happens, ive restarted my xbox and wifi several times to no prevail.

    i noticed today that i have 2 microsoft store apps on my xbox also whether this could be the root of the issue im unsure, i tried removing one of them but seeing as its a vital app it doesnt allow me to uninstall one of them.

    :)
     
    James Skipworth, Sep 16, 2020
    #1
  2. Frathos Win User

    Microsoft store won’t open

    Have you checked to see if there is a new Microsoft Store update via My Games & Apps - Updates section?
  3. ChiefJoboo Win User

    Microsoft store won’t open

    We're currently having issues regarding buying downloadable items on xbox one. This may affect redeeming codes and using digital items as well. See here for updates when there are some:

    https://support.xbox.com/en-US/xbox-live-status


    1. Turn off the console and unplug it for 30 seconds to clear cache. Try the store again.

    2. Check for any system updates (Settings > System > Console Info & Updates) or updates for the Microsoft store (My Games and apps > Updates).

    3. Remove and redownload your account:
    http://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one


    4. Factory reset your console keeping games and apps (requires account redownload): Settings > System > Console Info & Updates > Reset console > "keep games and apps".

    5. Turn off your xbox, modem and router by power for 30 seconds and plug everything back in and try again.

    6. Contact Xbox Support in a live chat here: http://support.xbox.com/contact-us
  4. PRO JAY 1 Win User

    Microsoft Store not opening

    Reinstall it or uninstall update then update it again
  5. Frathos Win User

    Microsoft Store not opening

  6. StuartATrueRed Win User

    unable to open microsoft store

    Hi, sometimes it happens. Try restarting your xbox, then start the store again.
Thema:

Microsoft Store won’t open

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