Microsoft support inadequate, someone assist

Discus and support Microsoft support inadequate, someone assist in XBoX Games and Apps to solve the problem; Using my old D1 Xbox One disc to try and install Destiny, the Xbox doesn't even recognize that it's there. It doesn't read it. It doesn't realize it's... Discussion in 'XBoX Games and Apps' started by CO45, May 12, 2022.

  1. CO45
    CO45 Guest

    Microsoft support inadequate, someone assist


    Using my old D1 Xbox One disc to try and install Destiny, the Xbox doesn't even recognize that it's there. It doesn't read it. It doesn't realize it's an Xbox disc. I don't get any pop-up windows saying what's wrong, the disc just doesn't work in the Xbox.

    Now, it's a fine disc, nothing is wrong with it nor with the Xbox.

    Anyone got an answer, or, if I'm willing to risk it, anyone trying to gameshare?

    :)
     
  2. Lucas Lauer Win User

    Microsoft support inadequate, someone assist

    Hello, CO45. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    Do you have any external storage units plugged into your console? if you do, please remove them all and try installing your game directly onto the console's internal storage.

    If that doesn't work or you are not using external storage with your console, then please give this a try:

    - Eject your disc, and leave it out throughout this process.

    - Go to Settings > Devices & connections > Remote features, and make sure Remote Features are enabled for your console.

    Do a power reset on your console:

    1. If you have an external HD, please unplug it and let it unplugged for testing purposes.

    ​​​2. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    3. Unplug all the cables (power, HDMI, etc..) and wait 5 minutes.

    4. After 5 minutes, plug all the cables in again (except for the external HD) and then turn your console back on by pressing the Xbox button on the console.

    ​​​

    - Download the Xbox mobile app and connect it to your console.

    - Look for your game through the app's search bar.

    - Select "*Download to console". This should trigger a digital download for the game, even if you've never purchased it digitally.

    - Wait for the game to complete installation and insert the disc, then try launching the game.

    See if this helps you install and play Destiny and let me know.
  3. Dirty Loco Win User

    Websites suggest Microsoft support for assistance...

    These are community forums,and are not Xbox Support, so avoid posting any personal information here. Xbox Support can be contacted
    HERE.

    Also, you may want to read the
    XBOX LIVE SECURITY
    page for more information on keeping your gamertag secure
  4. Tormaz Win User

    Someone has signed up for Xbox with my gmail account-Referred here to the Ambassadors by support

    Hello!

    Xbox support should be able to resolve this issue directly. I would just make sure they understand that this e-mail address is yours and someone has mistakenly added your e-mail to their Microsoft account. If the support you originally spoke with was not
    helpful, someone else should be able to assist.
  5. XBF Brad A Win User

    Gamepass Ultimate Reward for Forza 4 not working

    Hi Modern,

    Thanks for coming to the forums. Is this for the Microsoft rewards? If so you can fill out a ticket and someone will assist you. When logged into Microsoft rewards app, scroll to the bottom and select contact Microsoft rewards support. This will open a ticket.

    Thanks,

    Brad
  6. Jesse E' Win User

    Xbox 360 Kinect

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today..

    Microsoft no longer officially supports the kinect. You can check on eBay to see if you find someone who wants to sell theirs.
Thema:

Microsoft support inadequate, someone assist

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