Microsoft Ultimate Word Games gets to the display of the 4 tiles changing places and never...

Discus and support Microsoft Ultimate Word Games gets to the display of the 4 tiles changing places and never... in XBoX on Windows to solve the problem; I raised this issue a couple years ago (March of 2018) and your people told me that the problem was the old hardware I was running on. I now have a... Discussion in 'XBoX on Windows' started by Michael.D.Ballard, Jun 30, 2020.

  1. Microsoft Ultimate Word Games gets to the display of the 4 tiles changing places and never...


    I raised this issue a couple years ago (March of 2018) and your people told me that the problem was the old hardware I was running on.

    I now have a brand new PC (Lenovo ThinkCentre M920x) and I still have the same problem. I am logged in to Windows 10 with my old Microsoft Live credentials. Windows 10 works fine. Other games in Microsoft Solitaire Collection work fine. It's just Ultimate
    Word Games that has the issue.

    As an experiment, I created a new XBox account using a GMail email address. If I log in to the XBox app with that profile, I can play Ultimate Word Games without any issues. This suggests that the game is having some sort of problem with my profile. How
    do we fix this?

    :)
     
    Michael.D.Ballard, Jun 30, 2020
    #1
  2. Zero420override Win User

    Microsoft Ultimate Word Games gets to the display of the 4 tiles changing places and never progresses to the next screen

    Solution 1. Run the Windows App Troubleshooter on your computer.

    Go to this
    Link and click on Run troubleshooter.

    Solution 2. Reset Windows Store.

    Reset the Windows Store to clear store cache by following the steps below:

    Press Windows key + X on your keyboard.   
    Click on Command prompt (Admin).   
    Type wsreset.exe, and then hit Enter.   

    Solution 3. Restart your computer.

    Restarting your Windows 10 device resets anything running in the memory that can cause the game to freeze or stop responding. To restart your Windows 10 device, complete the following steps:

    Press the Windows button on your device or keyboard, or select the Windows icon from
    the bottom-left corner of the main screen. 
    Select Power, and then select Restart.

    Keep us updated with the results after performing the solutions above.
  3. XBF Brad A Win User

    Microsoft Ultimate Word Games gets to the display of the 4 tiles changing places and never progresses to the next screen

    Hi Michael,



    Thanks for reaching out to the forums. Sorry for the issue you are experiencing. We recommend to go on the
    Microsoft casual games community.
    Towards the bottom you will see their Facebook page and they ask to post there. There is also a
    support sitefor the casual games you can look over also.



    Thanks,

    Brad
  4. Michael.D.Ballard Win User

    Microsoft Ultimate Word Games gets to the display of the 4 tiles changing places and never progresses to the next screen

    1. The link was empty but I found and ran the app troubleshooter. It said that it found nothing wrong.

    2. I reset Windows Store.

    3. I restarted my computer and logged in with my usual Windows user info.

    4. Before starting any other programs, I ran Windows Ultimate Word Games from the Start Menu. The problem still persists.

    By the way, I went through these steps on my previous computer with exactly the same results.
  5. niwshki Win User

    Checking Game Pass Goals Progress

    You can check it through the "Game Pass Goals" tile on the Game Pass Game Library/Hub on the console.

    Clicking on that tile will display an offer to receive a "Mystery Gift" or an "Ultimate Mystery Gift" depending on the level of participation from you.
  6. Saieno Win User

    Checking Game Pass Goals Progress

    You can check it through the "Game Pass Goals" tile on the Game Pass Game Library/Hub on the console.

    Clicking on that tile will display an offer to receive a "Mystery Gift" or an "Ultimate Mystery Gift" depending on the level of participation from you.
    I appreciate the response, however I never received any offers for any Mystery Gifts, though I more than met the requirements.
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Microsoft Ultimate Word Games gets to the display of the 4 tiles changing places and never...

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